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Color Set
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66,637 Verificado Comentarios de clientes |
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Color isn’t quite what I wantedThe overall color was just ok. I like the shade I had previous much more. Can’t really see any purple now which I had wanted to keep. Probably just going to go back to my box die. But I liked how quickly my hair dye arrived. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
too dark and too hard for me to do 2 colors at oncetoo dark and to hard to do 2 colors at once .it look s terrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedDidn't change colour at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Vicky, thank you for contacting us. I am so sorry to hear that the colour hasn't changed at all. We'll be happy to review your formula to give you a solution. Please check your emails. |
Grey hair coverage was not like as beforeThis is the 2nd time i colored the roots of my hair and this time my hair color is not even covered even on the tiniest bits- it is still grey! I soaked my roots for about an hour ( same as what i used to do from the first time i changed the color of my entire hair and on the roots after 6 weeks ) it is such a big dissapointment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Honey! I am so sorry to hear that the gray coverage wasn't like before. We would love to check on your formula to make some adjustments and to increase the gray coverage for you. Please check your emails. |
Das Grau wird nicht abgedeckt.Bin total enttäuscht von dieser Farbe . Mein Ansatz sieht extrem hell aus weil das grau nicht gut abgedeckt worden ist . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDoro S. - Vielen Dank für die Kontaktaufnahme. Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Great colour. But didn’t last long.The customer service was amazing. Packaging brilliant. The colour result was the best I’ve ever had. But 2 weeks later my greys are back and colour on my lengths has washed out. Really disappointed because the colour is lovely. Not sure if I’d buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Emma! I am so sorry to hear that the gray coverage wasn't as expected. We'll be more than happy to review the formula and make some adjustments to increase the gray coverage. We've emailed you with all the details. |
hair colorthe hair color still comes out too dark for me will need it to lighten a bit more 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
DisappointedHi I ordered a warm beige and extra colour care shampoo and conditioner. The packs that everything came were promptly delivered and well presented and everything that was needed was in them. Unfortunately I am very disappointed with the colour and the effect the colour had on the condition of my hair. The colour was much darker than I anticipated even though I followed the instructions exactly. I have never had as dark hair and it makes me look pale and drawn. The only thing it did was remove my greys. Regarding the effects of these products on the condition of my hair: I keep my hair well hydrated with Redkin hair products from my local salon. The hair colours they use are very gentle on hair. I have used the hair colour from esalon once and I have used the esalon colour care shampoo and conditioner twice. My hair has become very frizzy and dried out. I’m sorry to say but I can’t wait for hair salons to reopen once this current lockdown is over. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Catherine! I am so sorry to hear that the colour turned out darker than expected, and that your hair became fizzy and dried. We'll be more than happy to check on your colour's formula to make some adjustments and to provide you a solution. Please check your emails. |
Doesn't cover greyGreys back in under a week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Victoria! I am so sorry to hear that the color hasn't covered your grays. No worries, we'll be more than happy to review your formula to give you a solution. Please check your emails. |
ReviewThe new color you sent me didn’t work at all. I used it this morning, followed the directions exactly and now that my hair is dry I see that it didn’t cover the gray at all! The colors we have used in the past did cover the gray but this one didn’t work at all. What happened? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |