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Color Set
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66,637 Verificado Comentarios de clientes |
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hoping for longer lasting colorI initially liked the color but after a week I can already see gray roots on my crown. I'm disappointed with the staying power of this product. I followed the steps and instructions closely but to no avail. I expected to not see roots at least for 2 weeks or longer but that hasn't been the case. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't work on my dark hairWas super excited but doubtful it was going to work on my dark hair 😔 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Good, but too red.The instructions and set were great, really easy to follow and got great coverage from it. There were two bottles , one for the roots and one for the length, I'm not sure if it was the colour I selected combined with my old balayage, but the top came out pretty much as expected and the length of my hair was very aubergine/red which is not what I was going for. I wanted a light brown/dark blonde with a red tinge, which I thought is what I had selected. I would also like a picture of the colour you've selected on the receipt, just so you can remind yourself what it's supposed to look like prior to dying. Overall a good experience and would probably try again with a different colour whilst salons are closed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. However, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What an awful customer service!I finally purchased this product, after so many adverts on my Facebook feed saying how awesome iit is. Result is so much darker than any professional hair dyes that I had to remove the colour. I placed another purchase with a different colour, a lot lighter. They sent me the first colour again. When I reached out, I was told I had done something wrong. No attempt to resolve + an automatic text message just to let me know if I wanted to talk, the phone number was provided below. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDATG - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadesFades after 3 washes. But I like the color it is for those few days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdrienne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ColorUniform color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Loved my color, but it dried my hair outI loved my color. However, my hair was so dry after, even after using the conditioner. I'm not sure where the issue was, never had that problem when coloring my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Quite disappointedI wasn't satisfied. The color didn't last a week. I will never purchase again. I'm not impressed at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Please beware, it’s damaged my long hair.My hair has currently lost 4-6 inches in length as ends are simply breaking off and is thinning with every wash. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kelly! Thank you for contacting us. I am so sorry to hear about your personal experience with our colour. - We've emailed you to help you further. Please check your emails. |
STUBBORN GRAYSI followed direction perfectly and there are several stubborn grays that refuse to absorb color. Maybe, I should change up my color? Please, HELP 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |