|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Very dissatisfiedThe color was way off from what I ordered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I asked forYour color still didn't cover my natural roots. I'm really disappointed. I don't have gray in my hair and the color still hasn't covered my natural brown hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGabrielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color darker than mine 2 time I mentioned thisTwo times I mentioned color was to dark turned my roots red bleached out and the rest of hair dark so they sent me purple shampoo it did not work no follow up to fix it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
Colour is goodFollowed instructions to the letter, colour has taken well mostly, but not my hair and scalp is very dry after usage. Afro hair needs a considerably richer conditioner in the pack. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPhoebe F. - Thank you for taking the time to share your feedback with us. We apologize for the disappointing experience you have had with our Conditioner, after your hair color application. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
AwfulI wanted lighter blonde hair than what I have, this Turned my virgin blonde hair strawberry blonde! Super unhappy. I also ordered this because it said it didn’t have a harsh chemical smell but it definitely did. I asked for a cool tone and ended up looking like a strawberry blonde. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosThea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color passt nichtMeine Haare haben leider nicht die Color was ich gewünschen habe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichaela H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Ok but not so great resultsLovely packaging and kit, clear instructions. However, colour isn't what I wanted, it has much more of a red/plum hint (I wanted a natural colour). And it hasn't covered the greys! I don't have many, a smattering at each temple, but this is the first colour that hasn't even attempted to colour them. And as the colour is darker than my natural hair, they stand out more.... Colour has evened out a little, but neither stage appeared to have taken particularly well. For a semi permanent colour, that is said to be a tailored colour. Not sure I agree with that. I can achieve a more natural, grey coverage, even and tonal colour from a box dye picked up for less than £8. One step, no mess. I cannot really justify why this would b more than double the price at normal cost, especially when the colour is wrong and greys not covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosClaire J.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Schädlicher GeruchAuf den ersten Blick macht das Set einen ansprechenden Eindruck. Alles gut erklärt und man kann eigentlich nichts falsch machen. Der stark beißende Geruch nach dem Anrühren ist allerdings alles andere als ansprechend. Man hat beim Auftragen kein gutes Gefühl. Die Farbe ist so ganz okay, aber das Geld nicht Wert in meinen Augen. Meine Farbe aus der Drogerie ist keineswegs schlechter und riecht sehr angenehm. Ist allerdings bedeutend günstiger, also nur 1/4. Ich habe das Abo gekündigt, da es keinen Grund gibt es weiter bestehen zu lassen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSabine S.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Wir möchten uns für entstandene Unannehmlichkeiten bei Ihrer Farbanwendung entschuldigen. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Miles away from the colour I choseIf I were able to give no stars I would. The colour was the complete opposite to what I ordered. I filled in the hair quiz and picked the colour from the suggestions. I’ve always gone for bright copper colours but this didn’t even have a hint of copper. It was a dark red colour with almost no copper colour at all. I included pictures of my hair. Picked the desired colour out of the options best for me and included that I was looking for a bright copper. I’ve never had a copper dye so far away from this. In fact I’ve never opted for a copper colour and has it turn out a deep red....not copper, red. Extremely disappointed. The colour mixed for my roots was terrible. It left my roots a medium brown which created the look of regrowth immediately after colouring. I’ve had better box dyes. In fact I had to buy a box dye to try and correct this awful red colour which I would never put on my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJanet W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Really unhappyThe idea is great but in my case it was poorly executed. The box and products are a lovely deign, the instructions are clear and thorough. However my colour is so dark (black!) from the desired outcome. I selected golden mahogany from the dark brown range and it’s practically black. I’ve had so many comments (and I said comments because none of them are compliments!) about how dark the colour is. I’ve used colour stripping shampoos to try and reverse some of the damage but no success. Unfortunately I won’t recommend and I’ll be sticking to my usual brand of DIY at home hairdye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLynne B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |