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Color Set
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66,615 Verificado Comentarios de clientes |
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Wrong colorEver since the color was sent too dark, they have yet to send something to correct it. My hair should be red not brown with red undertones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
RegretMy color turned to be yellow/orange not an ash blonde as promise. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMalgorzata - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color two times in a rowI ordered a golden blonde and twice I have received a dark brown. They just can’t get it right 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Rip offI used eSalon once and it failed to cover my greys. I had no intention of using them again and then without my permission a few weeks later they sent more product and took money my from my account without my permission. It seems I unwittingly must have signed up to a rolling contract. It was worded like a survey asking when I would be thinking of colouring my hair again. I had no idea I was ordering the product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
GehtHätte mit jeder Supermarkt Farbe das gleiche Ergebnis erzielt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRamona F.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Smell OverwhelmingNever even used the color kit.. ammonia smell was so overwhelming.. Would not expose my hair to this ammonia product!! In the garbage it went.. Money down the drain 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So so disappointingSo I thought I would try . Gave all the information and wanted to intense everyone copper one my hair. Followed the instructions to the second and now I have dark brown red hair . Absolutely not what I wanted at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeanne B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Worst color ever and they sent another after I cancelled.BE CAREFUL! DOES NOT COLOR GRAY!!! I HAVE BRIGHT RED ROOTS!!!!!! HORRIBLE!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
CrapI told y'all it turned my hair green...didn't hear from y'all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I have red hair. Who’s listening?The “made for me color” failed. It had very little effect on my hair. I wanted lighter hair and it actually made my hair subtly darker. I tried the color on my eyebrows. My eyebrows are blond so there’s no reason it wouldn’t work right? It had zero effect on my brows. Im confused? The one thing I can say is that the smell is pleasant and my hair feels silky smooth. But please help red heads. We are color challenged. I would ask for a refund if this were a salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRedberry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |