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Color Set
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66,591 Verificado Comentarios de clientes |
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Very badMy head turn yellow/orange i want my money back. I thought it would be blonder & its yellow/orange that is not what i asked for! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Stechender GeruchIch hatte große Hoffnung die perfekte Farbe zu finden. Meine Haare sind zu dunkel geworden und nun leider sehr strohig. Das unangenehmste ist jedoch der Geruch. Ich habe ein großes Bad und dennoch musste ich beim Aufschäumen zwischendurch pausieren und aus der Wanne steigen. Ich hatte das Gefühl schwerer atmen zu können und musste mich ans offene Fenster stellen. Sehr Schade. Ich kann es leider nicht empfehlen 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFranziska H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Didn't like it!It was supposed to be a reddish-brown, it turned out more of a maroonish color. I wish I had never tried it. It was now where near a brownish-red. I usually use Preference by Loreal BR1 (cinnamon) Mega Brown and told them. I thought I'd get something close, but that was not the case. I'm so glad I canceled after I got the first one. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
AVOID!! JUST GO TO THE HAIRDRESSERSI'm not sure who you have mixing the colours but they need sacking! My first ever order arrived today couldn't bare the excitement of my new salon coloured hair. Followed the instructions down to a T to make sure it turned out just the way it should. As applying the product it started to look quite dark on the places I'd added it to keeping in mind on the test I noted that I had yellowish blonde hair and was looking for the ashy blonde shade shown (that I could apparently have with my original hair colour) so all completed did the 2 to 3 min scrub into my hair with water. Decided I would wash out shampoo condition and style before I properly looked and hey presto job done I now have orange yellow hair no ashy tone at all just an orange tinge to the yellow underbase!! Back to the hairdressers I go.!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKellymarie C. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Doesn’t workKept asking for lighter more copper got no results 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
2nd time not colour grey roots2nd time , colour just doesn’t colour the roots deep enough, always a slight henna like glow at roots compared to rest of head . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLouise B. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
trop chimiqueles produits sont trop chimiques, je préfère les colorations naturelles qui n'abiment pas les cheveux. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMARIE R. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que nos colorations n'ont pas répondu à vos attentes. Chaque cliente est très importante pour nous ! Nous allons vous contacter par email afin de vous renseigner davantage sur nos produits et nous espérons trouver avec vous des solutions pour répondre à vos besoins. |
Commande jamais reçutJ ai commander mais jamais reçut ma couleur depuis 3 semaines 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFatima B. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que votre commande eSalon ne soit pas arrivée. Ne vous inquiétez pas, nous allons faire le nécessaire afin de vous aider ! Veuillez vérifier vos emails pour plus d'informations de notre part. |
Left my white blonde hair yellowAsked for an ash blondes particularly for neutralising any small yellow tones and it turned my hair orange with warm tones 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCiara D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorI ordered a golden blonde,but when I colored my hair it was orange. I ended up using a box bleach to tone it down. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |