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Color Set
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66,591 Verificado Comentarios de clientes |
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Terribly greasy even after washing several times a day.Once color was completed, my hair looked so greasy it looked like I just washed with with a bottle of vegetable oil. I washed it three times a day and finally, day 6 my hair lost the greasy look. Terrible! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not quite what I expectedI ordered a mahogany color semi-permanent color which took a very long time to arrive. I eventually received it and you sent me an extra set for the wait. Much appreciated. However, I was not aware that your service sends you the set on a rotation, meaning I may not want this color the next time I dye my hair. So, I am trying to figure out how to send it back. Now, about the color. It came out more purple which is cool but a bit to dark at first, although, it does mellow, but most people saw purple rather than mahogany red. Also, it didn't cover my greys that well but that may have been the application itself. I dye my hair very sparingly because I have thin hair and I am in my 40's so it can't take too much.....otherwise, nice product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not recommended for going lighter, made hair orange!I have dark blonde hair that hasn't been coloured in years. I chose a medium blonde ash hair colour from eSalon and the tint rinse for blonde hair just incase there was a bit of unwanted tones after colouring. Followed all the instructions but my roots came out ginger/orange and the tint rinse did nothing to neutralise this. I now have orange roots and gingery ends and going to have to go to a hairdresser to do a colour correction which will undoubtedly cause alot of damage to my hair and cost a fortune! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLizC - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was beautiful but, my grays are still very noticeable...I followed the steps completely and the color was beautiful where I wasn't gray. My grays are still completely exposed unfortunately. I really wanted to love this, I wish it covered my grays! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong color didn’t cover gray!Dried my hair out so bad! Wrong color and didn’t cover any gray! Very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAisha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
LEAVE IN TIME SHOULD BE ADJUSTED.I had to leave the color on longer because it was not covering my hair. What's going on? I never experience anything like this before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color preferredToday I attached a photo of my current color and a picture that is what I’m trying to accomplish with the highlights. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
déçueJ'avais demandé un color set qui couvre plus les cheveux blancs. Et je suis déçu e car j'ai l'impression qu'il couvre moins que la dernière fois. En deux semaines, des cheveux blancs sont apparus au niveau des tempes et quelques racines. Et j'ai bien suivi les instructions 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration heureuse eSalon est très importante pour nous ! Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
Wasn’t PermanentMy color washed out & I thought it was supposed to be a permanent color/it even got on My light gray pillowcase when I must have perspired when I was asleep/I’m not happy at all w/My product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
No.I have been coloring my hair at home for 22 years. This was the most difficult and messy home application kit I’ve ever used, and the color (I ordered a copper mahagony) is mousy brown. I look terrible and will need to have it professionally corrected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHala- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |