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Custom Color Set
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66,655 Verified Client Reviews |
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Gray coverageI am Turin 40 and well my crown is showing the gray. I love the colors I pick but it doesn’t cover as good as I like. I do love the product because it does leave my hair feeling good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We appreciate your feedback. |
Intense irritation to scalp and dull colorI was so hoping for good results from eSalon. Unfortunately, I am regretting even purchasing it. I have had my hair salon treated for over 20 year and in just. the past year have attempted to color my hair on my own with drugstore products. I have had some success with the drugstore dyes but when I found eSalon on Facebook, I was intrigued by a more personal experience and thought to give it a try. I completed my profile and awaited my package. Shipping was quick and I applied the product as directed about 1 week ago. I did a test on a portion of my hair to ensure no allergy, but didn't think that would be an issue anyway because, as I said, I have been dying my hair for several years. Immediately upon rinsing, I noticed a lot of fall out. I do experience a slightly increased amount of fall out when coloring my hair, but this was enough to alarm me. In addition, shortly after my hair dried (I did not want to use a hair dryer to give my scalp time to calm down), I began experiencing itchiness and irritation all over my scalp. So much so that it was quite distracting to me. This has not stopped in the week since I have dyed my hair and I'm growing quite concerned. In addition the color that I chose, a dark brown with neutralizer for my gray hairs, made my hair dull and monotone. Even a drugstore box of dye was more vibrant and shiny than what I just used from eSalon. I attempted to cancel online about 3 days after I colored my hair and was offered a free box to try it again. I decided to take them up on the offer, not thinking that the irritation to my scalp would continue four days on. Today, due to the uncomfortableness I am still feeling on my scalp, I called up to cancel my subscription and request a refund of my original purchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Extremely dryingThis product does not rinse well with regular shampoo, also hair was drier then using a store box brand 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina- Thank you for reaching out to us here at eSalon. We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out with further information on your color and account! |
THOROUGHLY DISSATISFIEDOn my third purchase of a custom color set, I wanted to change from dark amber to more of the popular mulled wine color. What I have now is a washed out ugly brunette color. The shampoo after thorough rinsing did not lather at all and after the conditioner my hair was left a mushy oily mess. The morning after coloring my hair I had to wash my hair twice to try to get it back to somewhat normal texture. I have photos, before and after. I wish I could post them here. I have turned off my orders, I won't risk the health of my hair any longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- Thank you for sharing your feedback. We are always striving to improve our products! We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you soon. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Wonderfully packaged kit BUT.......Did all the rules for prep. Have colored my hair for years and disappointed to STILL see greys by ears... 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria- We’re so sorry to hear that you were disappointed by the results of your color application. We are happy to work with you to help you meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback. |
Great kit but not the color I hoped forThe kit came with everything I needed and the instructions are clear and easy to follow. The products smell great and were nicely packaged. The two issues are the color came out darker than hoped for, and my hair feels very dry even though I didn’t lighten it at all. I wanted light brown and it came out more dark chocolate. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
HorribleI am working with a rep to try to fix the color. It was supposed to be auburn with copper highlights. Turned out bozo red. Kudos to esalon for wanting to make it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn- Thank you for your feedback! Upon reviewing your profile, we see that you are currently working with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help! |
After many uses of this product, my first issueI've used esalon color for several years now, and I've been happy, until this time. Seems like 2 things changed, for the worse- small things, but they made a difference: 1) applicator bottle was too stiff to squeeze with one hand. I don't have enough hands to be using two to apply the product! 2) color & developer took forever to mix, and I had to keep re-shaking the bottle during application. It didn't cover my roots as well as usual either, I think because it wasn't properly mixed. Disappointing, although I will give it another try in light of our history of previous success. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMoira- Thank you for your feedback. We're sorry to hear that your recent application did not deliver the coverage you were seeking! If the color was not thoroughly mixed prior to application, it would not be able to give the same coverage it typically would. We recommend mixing and applying color with a bowl and brush. Mixing in a bowl allows you to ensure that all of the product is thoroughly mixed before applying, and applying with a tint brush helps with saturation and precision, which are both very important for the coverage you receive and to prevent banding (bands are created where color is overlapped). Please keep an eye on your email. We will be reaching out with further information. Thanks for choosing eSalon! |
Color is too dark, too redThe color is too dark, too red. I made a request 9 days ago about a color change and have not received any feedback. Not happy with the color or the customer service. Why leave a change request when it is not even addressed? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for your feedback! We are so sorry to hear that your color has turned out too dark and red for your preference. Hair color comments are typically viewed on your next order date. For more immediate assistance, we recommend contacting [email protected]. We are always happy to help! Please keep an eye on your email. We will be reaching out shortly to make this right per our satisfaction guarantee. Thank you for your time! |
colourthe colour was a golded blonde again, it makes my hair dark,does not suit me, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for your feedback! We are sorry to hear that your desired result was not achieved. Upon reviewing your account, we see that you have previously worked with one of our color experts to adjust based on your feedback, and we are always happy to adjust based on your comments moving forward. Please keep an eye on your email. We will be reaching out shortly! |