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Color Set
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66,615 Verificado Comentarios de clientes |
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My first & second shippment was the perfect color.The color are fantastic, but for some reason my last order contains much red in it. I was disappointed after the coloring. I am to sick to report this matter at present. i had major back surgery. Please do not change my formula. Thank you. Recommend to anyone who wants a good hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDoreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Did not cover gray color fades out in 3 weeksSo much for the professional color matching. It only last for 3 weeks. As for first time buyer I was suppose to have free shipping was charged I'll stay with store bought hair color that lasts I do not recomend esalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Good hair color, Horrible customer serviceI have been using e-salon for about a year now. For some reason I did not get my order sent to the same mail box I have used for a year now. I called e-salon and they would not re mail my order. Instead told me to go to the post office because it could not be safety left at the same mail box it was sent to before for a year. This never happened to me before. Chewy.com just re sends the product and does not make you feel like a criminal. It is one box of hair dye...they have lost me as a customer due to being treated rudely and because I can’t depend on getting my order from them now anyway. If you live at an apartment, save yourself the trouble and do not use e salon bc you may not get your order. Bc apparently appt mailboxes are not safe and they won’t leave it in front of your door either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Too copperyLeft my hair with tones 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
FlaconLe flacon est souillé ainsi que l interieur du colis par le liquide de ma couleur Manque un peu de produit pour effectuer ma couleur 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSibyle - Nous sommes désolés d’apprendre que votre commande est arrivée dans un mauvais état ; mais ne vous inquiétez pas ! Nous sommes la pour vous assister ; et nous sommes ravis de vous envoyer une commande de replacement. Nous vous avons envoyé plus de détails par email. Merci encore de votre confiance ! |
I do not like the colorI do not like the color The dark blonde was so much better for my hair with the highlights. However I can’t find the dark blonde color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not SureHair color turned out very dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSD25 - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color does not cover grays!I’m so frustrated! The color, 1st of all did not cover regrowth and 2nd did not last for 3 weeks… 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible! It didn’t cover my gray!I tried this New Company for Something different than a Box Color & Cheaper than a Salon. But, this Color was a Complete Let Down. What can I say. It was in a Pretty Box. But, it didn’t Color my Grays at ALL! Waste of money! I wish they would let me down load pictures! But, they Won’t! Good Luck if you try this Company? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I orderedI ordered a soft black color , the color I got was a coppery brown color , color was inconsistent in different areas of my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |