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Color Set
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66,637 Verificado Comentarios de clientes |
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HorribleWorst hair Die I ever used. It’s Extremely messy. Stained my bath tub and all areas around where it splashed while washing the color off. The worst part, It Didn’t cover my grays and the color is way off what I ordered. Very Very disappointed with this product!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGriselda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Très déçue du résultat, très foncéBonjour, Très déçue du résultat, la couleur est beaucoup beaucoup trop foncée, j'ai pris châtain clair et j'ai l'impression d'être châtain foncé! J'avais demandé lorsque de ma commande des tons jaunes ( non oranges ni rouges), que je ne retrouve pas... Du coup maintenant, esalon, comment je ratrape ça svp ? Dernière chose, la quantité de la coloration, vraiment très juste, je n'ai pas eu assez de produit pour faite toutes mes longueurs à l'arrière, j'ai une tignasse très épaisse il faut dire, mais voilà.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFle B. - Nous sommes sincèrement désolés d'apprendre que vous ayez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
I might be expecting too much?I have light brown hair but it pulls really red whenever I lighten it. I tried going just one shade lighter than my natural color but it kept looking brassy. I tried leaving it on longer and getting more neutralizer in the formula but it's just not what I was hoping for. Everyone thought I was trying to color my hair red when I was trying to go neutral. I guess I'm someone who will have to go to an actual salon to get what I'm looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I hate it!My hair got thinner! At first its good but after a week it faded so fast! And worst, i can't cancel my order! Its sooo expensive! Such a waste of money! CAN YOU STOP SENDING ME PRODUCTS! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJing - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very damaging!I gave eSalon a chance with 3 separate orders. The color does not cover gray, comes out patchy, and severely damaged my hair. I’ve colored my own hair for years and this is truly the worst at home hair color I’ve ever used. It’s very poor quality. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We’re truly sorry that our color did not meet your expectations We take our clients' feedback to heart and continue to improve our products each and every day. Please let us know if there is anything else we can do to help! |
Color is not satisfactoryI didn’t have great expectations, but the color is off, and when my roots grew out there was quite a difference in color. Because of the pandemic, I felt it best to continue with Esalon until local salons could fix my hair back to my natural color. Overall, I’m simply not pleased with the color. I notified Esalon, and they adjusted it a bit for my next order, but then I had 3 different colors after the roots grew out a bit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Renee’s reviewThe color was a little better than the last but it really fried my hair! My hair is like hey now!! I hate how my hair feels! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't cover roots wellHave used same color before with better results - didn't cover my roots very well. Even tried again after shampooing with leftover color and just didn't take. Will be rethinking buying this again.....was using to freshen roots between salon colors and it would get me a few weeks, but not this time, so ended up going back to salon the following week. Not cost effective when it doesn't work.... :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No grey coverageI bought this product after reading the reviews but this product was disappointing for me as it did not cover my grey hair at all. I would like a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Got the wrong color!!You sent me the wrong color. Completely messed up my last order order and sent me a dark brown instead of copper golden. It took me years of professional care to get to the color and now my hair looks ridiculous. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorena - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |