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Color Set
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66,637 Verificado Comentarios de clientes |
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Terrible to deal withI only wanted to try the colour once but Ive been sent another one and asked to pay customs charge of almost €10 I've tried to cancel after first order but website is so difficult to use and option not there to cancel. Would not reccomend this company. No reply from previous contact made to stop future orders being sent. To it looks like a bit if a scam. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiz D. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
NIE WIEDERBestellt am 23.08.21 und am 08.09.21 immer noch keine Lieferung erhalten. Support versucht es mit, kommt aus dem Ausland, kann länger dauern. Auf Website wird mit 1-3 Tage als Lieferung geworben. Ich gebe dieser Website, da ich ja das Produkt leider nicht kenne, null Punkte. Hoffe nur, ich bekomme mein Geld zurück. Dies war es dann auch mit dem Shop. Ich, nie wieder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine W. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
No difference from L’Oréal 8n.Double the price, yet the same result with store bought traditional box color. Cancel orders 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible colorI have been using esalon for a while now. And at first my color was awesome. And the coverage was amazing. I felt beautiful after coloring my hair. Simple instructions fast shipping. But after a few shipments my hair started being a yellow color (not blonde but yellow) and my grey hair looked more predominate..so I emailed my colorist and she adjusted the color. My hair looks worse and the grey hair. Well u can see almost everyone of them suckers. :( I am not sure what happened between my first few orders to now. But I hate my hair color and the adjustments made it worse. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrific company !!The most unprofessional, obnoxious, rude employees I have ever dealt with! Horrible reviews , aa well as thousands of BBB complaints !! RUN!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi there - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible !J’avais tellement d’espoir et maintenant j’ai surtout du regret :( 1- je suis habitué à colorer mes cheveux, j’utilise des colorations pro (Schwarzkopf) et des colorations achetées au supermarché, et jamais je n’ai eu une coloration qui sentait comme celle-ci. L’odeur est insoutenable, mes yeux n’ont pas arrêté des perdre des « larmes » j’arrivais à peine à respirer ! 2- la couleur n’est pas du tout la couleur présentée quand j’ai passé commande ! J’ai demandé du châtain moyen irisé, et maintenant mes cheveux sont noirs, ternes et complètement cassés ! Même les couleurs acheté au supermarché correspond plus au photos que la vôtre !!! Très déçu 😔 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCamila G. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes et de la gêne occasionnée lors de l'application. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez le meilleur résultat qui soit. Veuillez vérifier vos e-mails, nous vous avons contactés pour remédier à la situation. |
Colorist did not read my noteI had a couple of orders and LOVED my color. I did not order for a while and when I ordered again I thought I said all the same things but the color was very fake looking red. A red that is very unnatural. For my next ordered I looked up my previous color and put that in the note and I received the same FAKE UGLY RED! I really liked the original color so I’m willing to try one more time.. but it’s impossible to even contact anyone so im not going to hold my breath. Too bad. I really wanted to like this company! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not for hard to cover grey hairNot for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not cover my all graysIt was easy to apply. After the application my hair was smooth and shiny. I really like the color it was a perfect match however all of the grays weren’t covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZeliha - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not rightThe eSalon products are easy to use and feel great. The problem was with the color that resulted. It was too dark and not bright enough 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |