|
Color Set
|
66,713 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Amazing product ridiculous shipping timeWriting this review as recommended with an email yet still not received items. However I have previously purchased from this brand and before the product was great. however I placed my order on the 7/12/23 and it is now 26/12/23 and is still in transit took them about 5-7 days to dispatch very unhappy. Although it is shipping internationally I placed another online order also internationally and it has made the same shipping progress in the past 3 days then this Esalon order has done in over 2 weeks. love your products but work harder in fulfilling orders faster cause that’s ridiculous. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Emma! We apologize for the inconvenient with our shipping time. Please check your emails, we just got back to you to help you further. |
FarbeIch finde die Haarfarbe nicht gut 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosInes K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Natural but LightThe color was very natural but did not completely cover grays. immediately the day after, grays were still visible. the color set was not toxic in fumes like others. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLiliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Viel zu dunkel. Haare ruiniertIch wolle von mittelblond zu hellbraun. Ich wurde dunkelbraun-schwarz und es wäscht sich als Intensivtönung auch nicht ausreichend raus. Mitarbeiter hat es herzlich wenig interessiert. Nun muss ich es beim Friseur richten, was teuer wird und meine Haare strapaziert. Ich mach’s nicht wieder. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMergata F. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Would like to cancelBack in the summer of this year I talked to someone asking them to cancel my order because I was going to be out of the country and because the product I was receiving wouldn’t cover my white hair completely. The first order was really good, but I tried a couple more times and it just didn’t seem to work the same. I just returned and see that I continued to receive the product, which I would like to return and get my money back. Would you please let me know how do I do that? Thank you so much! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaria - We're truly sorry that our Custom Hair Color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Poor gray coverageLove the kit and color. Followed directions but grays popped through after one wash. Will be canceling subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
FadingWhen I colored my hair, it was soft. The next time I washed it, it was already fading. This hair color is not for me! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAnita - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
I am disappointed with the colourThe colour did not cover my grey hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Solenir! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
It never stuck on my roots and I did it twicePlease help me cancel my subscription I don’t want to receive this again 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosShevon-Leigh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
horribleeeThis is supposed to be a color correction, because last time it was very dark and I wanted a bright Cooper tone, and now my hair is completely ruined with a dark brown color. the worst experience. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPriscila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |