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Color Set
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66,637 Verificado Comentarios de clientes |
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Not enough for my hairThe color was not what I expected and my hair is so thick and dense that there wasn't enough product for my whole head. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It did not cover my greys!I used this product for first time and followed the instructions perfectly. My grey hairs are still grey! I am so unhappy with this product! A waste of my time! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not enough coverageDidn’t cover my grays as I was hoping 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn’t cover greyI have been with E salon for a while and have been feeding back to my colourist to get the colour and strength how I want it. I’m not convinced it has been changed. My main disappointment is how it doesn’t cover my greys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Catherine! Please check your emails, your colourist has got back to you and they are waiting on your response to finish your colour. |
Lifted my natural color and was too warmMy first experience with eSalon was not great, but I'm happy I tried it. After an initial hiccup, I had a phone conversation with a wonderful colorist who updated the original order/formula based on a more extensive & appropriate customer service experience. The problem, however, is that I think this company errs on the side of caution & formulates lighter (you will not get your actual formula, just a shade description), so that people don't end up dying their hair black. I was very clear that I wanted dark hair, much darker and COOLER than what I had in my natural regrowth and the strip of warmth I was wanting get rid of. The hair color that was sent to me not only didn't darken my hair, it actually lifted my natural hair color, turned my baby hairs a very medium warm brown, and lifted my eyebrows to that same color. I can't even begin to describe how disappointed that was, after how clear I was, but I decided to just stay quiet, book a salon appointment, and go get the color I desired. I followed their directions to a T, and it wasn't my first rodeo, so I know it wasn't application/timing error by me. Try this, but I do think this company formulates lighter than you want so you don't end up black hair and they don't get blamed for it. Super bummed about this, I have been coloring my hair for 20 years, but it is what it is. XO 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Deckt nicht längerLeider sieht nach 10 Tagen wieder die ersten grauen Haare durch schimmern 😔 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosManuela Annia K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Franchement déçueLe résultat escompté n a rien à voir avec la couleur demandée, heureusement que j ai écourté le temps de pause à 20min. J ai les cheveux noirs pour une demande de couleur châtain. Je ne recommanderai plus. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDominique G. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés que votre coloration soit plus foncée que prévu. Nous allons vous contacter par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
Gray coverageIt did not cover my gray at the temples. I want to cancel my subscription now. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
destroyed my hair horriblecan't figure out how to cancel 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Root color was too light and my grays aren't fully coveredI wanted to love this so badly! But unfortunately, I didn't. I read all the instructions multiple times. I watched as many videos as I could. This isn't my first foray into the world of at-home coloring, but it is my first time with eSalon. I had high hopes! My root color was supposed to be dark (soft black). Very similar to my actual hair color. The ends were supposed to be lighter. I know I didn't mix up the 2, I was very careful about that. The application was simple, I sectioned my hair as I normally do and used a brush to fully saturate the roots, then I started the timer. I barely had any color left once I was done, and my hair isn't that thick. I'm aware that my hair takes longer to hold on to color, so I set the timer for the full 15, then let it sit for another 5 minutes before starting on my ends. I followed directions for that step, fully saturating my hair again, and set the timer for 10 minutes. I did the "Blend for Shine" step, then moved onto cleansing and conditioning. Once I got out of the shower, I could clearly see that my roots were lighter than usual! Brown instead of soft black, and many visible grays. My roots weren't colored before I used the coloring, so it's not due to a previous color. After styling, they're still brown. My ends have a bit of a golden hue to them. I'm happy about that part. They're a little more dry than I'm used to with boxed hair color, which is a bit of a surprise. I'm surprised and disappointed with my roots. I unfortunately won't be ordering again. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |