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Color Set
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66,637 Verificado Comentarios de clientes |
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Not right colorIt wasn’t the colors that I asked for and it also didn’t have hardly any of a difference from my natural hair color… most people couldn’t tell I had dyed it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you experienced no change to your hair color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. |
Nicht zufriedenWie bereits erwähnt ,bin Ich mit dem Ergebnis nicht zu Frieden, graue Haare waren nach nur 2 Wochen am Ansatz und an den Schläfen wieder da . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusanne R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
The color pulled too goldI tried adjusting it and I feel like the adjustment made may not even be what I was asking for. I like a color from the look book but I've called and messaged so much, I feel kind of like a bother. They did offer me a free color but if it's not the right color....what will that do? I will say that the quality of the color is good. Just beware that the consistency is runny if you are used to using tube dye with developer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lea, We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! (: |
Great idea...but..Ordered the special offer for the first try. The whole concept is impressive,and professional. The colour was a good choice,and the whole packaging impressive,however my hair after the treatment was dry,very and hair looked dull.I did use the enclosed conditioner. Shame, will not be continuing with the offer. Regards janet l 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Janet! We are sorry to hear that your hair felt dry after coloring. Please check your emails, we just got back to you to help you further. |
It was suppose to be copperMy hair is red. My roots are much lighter than the rest of the hair. I followed instructions. I look horrible and the color is dark and not what I wanted at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Olga! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Don't like the red tone. It is not a rich looking color.Color does not do anything for me. I went and bought highlights to put in a week after I used this color. Nor happy with the results Will try another color next time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product never arrivedI never received my order this month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sarah! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
TerribleThe colour was not brown, my hair is pure black!!! The colour also washes out each time I wash my hair. Better off using boxed dye from the supermarket I do not recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Suki! We are so sorry to hear your hair color didn't meet your expectations. Please check your emails, we just got back to you. |
Bons produits mais pas du tout la couleur demandéeQualité et soin j'ai adoré les produits, mais le suremballage pas très ecolo en plus de faire sale (partie bleu déteint sur tout les produits dans le coffret). J'applique à la lettre le produit à la racine puis celui pour les mèches (plutôt rose framboise) étonnant pour faire du roux... Je me dis "attendons le résultat". Je lave bien mes cheveux, les sèche et fais mon brushing... Résultat la couleur tire bien sur le rouge et non un roux léger comme demandé. Alors pour moi c'est la dernière fois ! Dommage que je ne puisse pas montrer ça . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurelyne M. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider. Veuillez vérifier vos emails pour plus d'informations. |
Don’t covered my grays.My roots came out very light brown, I can see all my grays . The rest of my hair is dark . Also my hair looks very dry and it made my hair more frizz. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Maria, We are sorry to hear that you experienced dryness after using our Hair Color and were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |