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Custom Color Set
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66,591 Verified Client Reviews |
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Literally no change to my hair colorColored with one of the bottles and saw very little change so I waited two weeks and used the second bottle and nothing. I was hoping for subtle but my hair literally looks the same. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I wanted to give another tryI really wanted to like this company but after trying the product again I was really let down. I put in the notes the color I wanted to achieve and the stylist didn't even read them and somehow I ended up with a way darker color. Even after reading the instructions twice. Shipping is so slow and my happy dyeing kit didn't even come with any shampoo or conditioner which was strange cause my first one did. The color I received isn't that bad but it was not even close to what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice colour initiallyNice colour initially but faded after a few weeks. Not much difference to shop bought dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
overpowering smellI personally didn't like the smell of the product. Too toxic for me. Also the gray coverage on my roots lasted only ten days ( I do not wash my hair daily). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color very similarColor seemed similar to what I ordered. I did not receive a “Welcome Kit” so I don’t feel Like I had the resources to color my hair like they suggested. I totally missed a lot of grays! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizzy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No matchI sent a picture of the color I once had. The change I requested to the formula was way off. Needed a lot more red and less blond. I did say add a small amount of red and I am sure that is what was followed instead of the photo. We will get it next time. No big deal. Still love your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Delivery TimeThe color is good however the waiting time for delivery is so long; it takes at least a month to receive the shipment in Canada. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWassila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happyI got an email saying the stylist was changing the color I selected because it was too dark. I chose the lightest medium brown option I was given online. I used the color this morning, and my hair is nearly black. I am so disappointed. I do not like your process, with no pictures of what the color should look like before using. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkColor was too dark and brassy. It did cover the gray though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing brushVery disappointed that the kit came and was missing the essential part, the brush applicator! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriela - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |