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Color Set
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66,591 Verificado Comentarios de clientes |
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Not what I ordered but looks okThe colour looks nice but it’s not what I expected- my hair was dark blonde and it’s now a light brown with a tinge of copper - I didn’t want to change to light brown I thought I was getting intense copper - The base colour was too dark so it’s completely changed my hair and taken it way darker than I wanted or felt comfortable with - I don’t know how to fix it 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Raven! We are so sorry the color is not what you expected. Please check your emails, your colorist has got back to you to help you further. |
Déçue par la couleurProduit reçu rapidement, bien présenté, instructions claires ! La couleur est de bonne qualité... mais ce n'est malheureusement pas la couleur que j'espérais obtenir ! J'espérais retrouver un roux tirant légèrement sur le auburn, et je me retrouve avec une couleur complètement châtain (avec des relfets roux.) Serait-il possible de me conseiller afin que je puisse obtenir ce que je souhaite lors d'une prochaine commande? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCamille M. - Merci pour votre commentaire. Nous sommes sincèrement désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Ansich super …aber das ging iwie nach hinten losDas Quiz - 1A Bestellung easy Das Paket - super schön mit Anleitung und allem drum und dran. Allerdings wurde mein kupferblond , lachsfarben rosarot 😅 die Haare glänzen und alles hat sich geklappt nur haut der Farbton vorne und hinten nicht hin wie es eigentlich besprochen wurde. Schade ☹️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaroline L.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Do NOT buy!!!Literally the WORST at home dye I’ve ever used!!! My husband has been dying my hair at home since Covid..easiest color match ever blue black…LITERALLY ZERO gray root coverage…it turned it freakin BROWN like light brown!!! Canceling subscription immediately 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ScamSigned up to unwanted subscription impossible to cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Wendy! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you. |
Belle couleurBelle couleur, mais malheureusement elle ne correspond pas à mes attentes. J'aurais voulu avoir plus de rouge et ainsi avoir de beaux reflet rouge, cela ressemble à l'acajou que je prenais habituellement dans le commerce. La couleur reste belle malgré tout. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAurelie R. - Merci beaucoup pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
Not receivedStill waiting for order, its now been 15 days since its been shipped. Tracking info is not available and I am not getting a message back from the company about the issue 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kasia! We are so sorry to hear your order hasn't arrived. Please check your emails, we just got back to you to help you further. |
BlackHow cheap of them not to give a tray or hair clips. This forces you to use the bottle method which is messy and impossible to do two steps of roots and ends. If you want to lighten your color or change your hair color you better tell them your current t color is your desired color. I wanted to lighten my dark hair considerably. But I picked dark brown for current color and I had very few options of- black. I got the lightest red possible which was dark and my new color is… black. There is no way to change or pick a new color other than to say “go one shade lighter” which is… black. Better to pick out crummy supermarket color cause at least you get a choice of what color you want and have a chance at going lighter. My hair falls out either way. Two bottles of color- roots and ends? Either fuss and fiddle with the brush (and no tray) and throw half of each bottle away and overdo your hair, or just do one color bottle every other month or so. Either way enjoy your black hair. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Never receivedI will not have the chance to test the product since I haven't received it. I expected it would be no later than 10 days. So I'll be canceling altogether. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rosa, We truly appreciate your feedback! I am so sorry you have not received your order. Upon reviewing your profile, we see that one of our Color Experts has reached out via email to help resolve your concern. Keep an eye on your inbox or spam folder for more details! (: |
Didn’t find it easy to do myselfI didn’t find it easy too do myself as I have a problem with my shoulder so difficult to part hair and use brush 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Karen! We are sorry to hear the application wasn't easy due to your shoulder issues. Please check your emails, we just got back to you. |