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Color Set
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66,591 Verificado Comentarios de clientes |
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Extreme disappointmentThe application of the hair color was very easy. However, it caused extreme itching and dryness to the scalp. Hair is now falling out. Not only do I not want to reorder but am requesting a full refund. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tracy, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not the colour expectedColour wasn't as expected at all. Not copper like the picture shown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Amanda! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
DéçuLe violet est inexistant Les cheveux ont foncé mais aucune nuances violette 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEdwina A. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Do not orderDon't order. Bad product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible gray coverageI am so disappointed. I was hoping this color would be great for me. It is too dark and 3 days later my grays are showing again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lisa, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Not much color and shineI still see white hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarwath - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Light blondeI remember when I tried eSalon back in 2018, and the color wasn't light enough. Now that you have the lighter blonde, I wanted to try it again. This still isn't light enough. I can barely see it against my own natural brown. I could hardly tell I colored my hair at all and no one else could tell either. I'm sorry it's just not light enough for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color doesn’t stick for more than 2 weeksI’m finding that within 2 weeks the greys are coming through at a rapid rate. Has the formula been changed? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Dee, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
I had high hopes for this colour.My experience was disappointing. I followed the instructions as given and outcome wasn't great. Poor coverage. Some of my greys and roots did take the colour at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kristin! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Loved the color but it did not cover my grayThe color was just a beautiful color but it did not cover my gray and this was a permanent color. I left it on 30 minutes as well. Would love to know how I can continue with this color and make sure it covers the gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Dana, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |