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Color Set
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66,566 Verificado Comentarios de clientes |
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Grey still therePackaging was really nice but when I used my colour was not satisfied 😕 did not cover my greys left it longer still the same was very disappointing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Saila! We are sorry to hear your greys weren't fully covered. Please check your emails, we just got back to you to help you further. |
Troppo scuroLe radici andavano bene ma le punte no in assoluto. Mi sono ritrovata tutta castana medio con ciocche chiare coperte e scurite. No non va bene. Non era quello che avevo chiesto. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRaffaella - Grazie per aver condiviso la sua esperienza, ci spiace che il colore non sia di suo gradimento. Il nostro team è a sua disposizione, e ci farebbe piacere modificare la sua colorazione. Controlli la sua casella di posta, riceverà a breve un'email con maggiori informazioni. |
Not Enough dyeMy hair is thick and half way down my back so one bottle of color wasn't enough to cover all the red so now there are blotches of red in with the brown. Not happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to remedying this for you. Keep an eye on your inbox for more details. |
Great product- too dark for meThe product is easy to use and covered most of my grays. This color was too dark for me, more solid black than dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lory, Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (: |
Extreme disappointmentThe application of the hair color was very easy. However, it caused extreme itching and dryness to the scalp. Hair is now falling out. Not only do I not want to reorder but am requesting a full refund. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tracy, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not the colour expectedColour wasn't as expected at all. Not copper like the picture shown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Amanda! We are so sorry to hear your color didn't meet your expectations. Please check your emails, we just got back to you to help you further. |
DéçuLe violet est inexistant Les cheveux ont foncé mais aucune nuances violette 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEdwina A. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Do not orderDon't order. Bad product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible gray coverageI am so disappointed. I was hoping this color would be great for me. It is too dark and 3 days later my grays are showing again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lisa, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Not much color and shineI still see white hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarwath - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |