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Color Set
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66,566 Verificado Comentarios de clientes |
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My order never came and never heard from there customer serviceI ordered my color on Feb 17 and it was shipped on the 22nd, I never received the order and could not track it through royal mail, as when going on the link it simply said tracking not possible. Then I wrote to customer service my order never came and there was the possibility to get a new one shipped gor free, but after doing this a week ago I never heard it is shipped and also never received a message from customer support or anything. How to say it sounds like a scam I have gotten charged and received no products so unless it magically shoes up or I get my money back then I would highly complain and take this further. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Line! We are sorry to hear your order hasn't arrived. Please check your emails, we just got back to you. |
verarscheDas ist ein Abo und das Geld wird abgebucht Monat für Monat. Die Farbe ist fürchterlich schlecht. Bin sehr enttäuscht was da abgeht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElisabeth J. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Unser Kundenservice werden sich mit Ihnen per E-Mail in Verbindung setzen und helfen Ihnen gern. |
Too warmI thought the colour would be cool but it’s actually a lot warmer than I expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Faye! We are sorry to hear your color was warmer than expected. Please check your emails, we just got back to you. |
Did nothingI used root color only to cover grays and it did nothing. Absolutely nothing. Very disappointed. I followed instructions exactly and no change to grays whatsoever. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Poor coverageMy roots are already showing. £27 is too expensive when the colour doesn't last long 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Hayley! We are sorry to hear your color didn't stay. Please check your emails, we just got back to you. |
I don't like this color at allMaybe my phone looks different than what they see. I sent a picture of what I wanted and it looks nothing like it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I’m not happy about resultsI received first order To repair my hair colour because I have long hair black colour with lighter end , I was very busy and didn’t colour antil received second order, both orders not enough for my hair because it was too long and I wrote this note when I did order and my hair colour changed in only roots and end hair but middle hair stay dark . I’m very annoyed for result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Huda! We are sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you. |
Not the right colorThis did not cover my roots it made them reddish instead of brown and I hate it I will not order from here again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Dawn, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Deaktivierung meines AbosMeine Mutter hatte auch ein Abo Flex was ab heute gekündigt ist. Ihr gefiel die Farbe nicht und mir meine auch nicht. Deshalb bitte ab sofort eine deaktivierung meines Abos. Mit freundlichen Grüßen Bianca Knabe 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBianca - Vielen Dank für Ihr Feedback. Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Madison Reed is betterThe color was wrong. Most importantly, my scalp immediately started burning and it still burns a day afterwards. This is never happened before and it didn’t even cover my grays which there are only a few of them, I completely saturated them with the dye and kept it on longer than the recommended time but yet they still were not covered. I cancelled my membership and going back to Madison Reed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |