|
Custom Color Set
|
66,541 Verified Client Reviews |
|
Sort by: |
|
NOT IMPRESSEDstill have not received my hair colour, however the company has already tried to bill me for a subsequent order. Would kindly like to try the first order in order to ensure I would like a second!!!!!!!!!!! This is BS considering the timeline. Broaching on 2 months... honeslty! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa- We’re truly sorry that our color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
I hate it! i am asked twice to remove the red..../NOT PLEASED RED AND GRAY 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPaula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorColor made hair lite red. Never been a redhead,!@didntlke pls refund dont want any more products. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't lastI was very disappointed with my last color. In the past, the color has covered my grays beautifully for 8-10 weeks. This time the color was too dark for the first week, great the 2nd week and then the grays started to show at my temples. I only wash my hair every 2 days and always use a color safe shampoo, so this was very unexpected. Now my hair is so very faded and gray again. It made me feel like I was given a nonpermanent color instead. I'm waiting to have my stylist color it again before my son's wedding, so looking for a better outcome. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaryann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Don’t workThe material used is so strong and the color don’t last long. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRuby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI don’t think I Like it 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy at allMy kit had no brush in it. Only one pair of gloves. And now my hair has essentially three different stripes of color. Very disappointed and I will be canceling. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Never againThe first shipment took 2 weeks to arrive. The 2 nd shipment got lost in shipping. And after i finally rec’d a replacement which I used tonight, IT IS THE WRONG COLOR I AM EMBARRASSED BY HOW IT LOOKS. NEVER AGAIN. I WANT MY MEMBERSHIP CANCELLED AND A FULL REFUND FOR THE WRONG COLOR. I HAVE VERY DARK HAIR AND YOU MIXED A COPPER ORANGE. I LOOK RIDICULOUS. SOMEONE NEEDS TO CALL ME TO RESOLVE THIS AT ONCE AT 917-443-9710. This company is sloppy and unreliable. I will infirm all of my friends using it that you cannot be trusted. And I have a meeting this week where I will now look ridiculous. NEVER AGAIN. EVER. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCindi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DyeI didn't turn out like I thought it was going to the first one or the second one, but that could just simply because they're not able to see my hair in person in order to figure and I want and maybe I'm doing something wrong I don't know for sure. I'm not blaming anybody it just is what it is, it's okay. Also it didn't last as long as I felt it should, but it's still a good quality and I will order it again when I need it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAngeline- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
I didn’t like the color even though that is what I ask for.I do not like the way my hair feels with the dye in my hair. It is no longer smooth and silky soft 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |