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Color Set
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66,566 Verificado Comentarios de clientes |
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ColorI just tried my color today and I am not happy with the results. The color is different from the last order, it is not holding up around my edges. Any suggestions? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Frances, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Such a scamThe product will turn your hair the ugliest brassy orange color. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Ziying, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
Way too dark and issues with re-orderingWhat was suppose to be a medium brown came out almost black. I know this happens sometimes with brown colors and then it eventually fades out, but almost black is not the same as medium brown. If only the shade was good for me, I would be amazed at how slowly the color fades. 1 month has passed and my hair is still almost black... I wish it would fade but it hasn't, this would've been a five star review if the shade was right. Another problem is that I ordered a new color a week ago and it still has not shipped. The first color arrived in a few days after ordering, so if the shipping schedule is this random I will not order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIna F. - Thank you for taking the time to share your feedback with us! We are so sorry that your hair colour didn't meet your expectations. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. We will reach out to you by email for more info about your delivery. |
My hair went pinkHair went pink then a solution to fix the problem was sent and made it dark pink / red. It has been an absolute nightmare 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea B. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour. Upon reviewing your profile, we see that you have already worked with one of our Team Members to resolve your concern. Please let us know if there is anything else we can do to help! |
Didnt cover my graySorry, Not sorry.. but I didnt like the color product. I do not want any more shipments. it just didnt do a stand out job. I get same results from Nutrisse. So please cancel all and any of my information. Im not happy with results. Thank you, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverage and colorDid not cover the few grays I have and the color tint didn’t add any shine or color either. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPriyanka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DissapointedColor did not match at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair Color Well Matched but Product Didn't Cover Gray; Missing BrushFirst, the box was shipped to me without the brush which is a multi-purpose tool needed to divide the areas and to apply the color. I proceeded anyway, and made a huge mess. On top of that, the color didn't fully cover all the grays, even though I kept the color on for the recommended time (my husband also helped me apply the color ensure coverage). In addition, for some reason the color continued to come out of the bottle even though I wasn't squeezing the bottle, it was just oozing out the entire time I was coloring my hair, and adding the the overall mess. Suffice to say, I think it's much easier if I just go to the salon next time. The missing brush was probably the most annoying part of the experience. I opened the box right when I was ready to start applying the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just awfulI was not satisfied with the product it turned my hair blue I will never use the product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal S. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour does not match my brief. I asked for natural and my colour is fake copperI’m actually embarrassed by the colour of my hair now. It looks awful. It’s Darker and with a cheap looking fake copper colour which is much more pronounced where I have greys. It looks purple on my hair line. I asked for a natural looking auburn colour. I’m very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |