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Color Set
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66,591 Verificado Comentarios de clientes |
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CancelNot my product. Please cancel 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Maxine, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grays are still hereFirst of all, the smell is very strong from this hair dye so a bit unsure how it is award winning and ammonia free? Second of all my grays were untouched and my hair is feels very dull with no body. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too RedThis color had too much of a red hew to it, I need it to have more ash. I'm certain this will cause a lot of brass color to come through as time goes by. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenifer - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
disapointedMy hair came out a lighter brown color with little auburn. I really wanted a color like Auburn 5.6 or 5.64. Don't send me more of my original order!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not great dyeThe color came out completely different. It didn't cover all the gray. I'd rather buy color at a local store where the price is 1/3 less and turns out 100% better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I wanted a shade lighter. It made my hair a shade darker instead.I have medium/dark brunette hair. I wanted a shade lighter, went with ash dark blonde. This "blonde" turned my brunette hair darker by a shade or two . I made sure to follow all the instructions, but have a darker result. I'm not happy about this, feels like I wasted my money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not color my graysHi, the color did nothing for my grays but just made my hair dry. Followed all the instructions but the grays are still visible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Divyajot, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
didnt cover greysnot too happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I decided to try your color one last time.I have been disappointed with both the color and the fact that my scalp and turned the same color as my hair. I have tried to cancel my account but I continue to get sent your product. I no longer want to subscribe to your service. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Kathleen, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Réaction allergiqueDommage le rendu couleur est top et l'application facile. Jai fait le test 48h avant et jai respecté les conseils d'application mais je me retrouve avec un cuir chevelu tres irrité (fortes démangeaisons et sensation de feu). Je realise pourtant des colorations depuis des années. Je n'avais pas annulé l'abonnement donc j'ai recu un autre pack coloration. Pas d'autre choix que de le jeter. Cest fini pour moi esalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMathilde L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ayez eu une réaction à notre produit. Nous allons vous contacter par email afin de vous aider au mieux. Veuillez vérifier votre boîte de réception pour plus d'information de notre part. |