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Color Set
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66,541 Verificado Comentarios de clientes |
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Nie wiederSehr schlecte Umgang mit Kunden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo Valentina! Es tut uns leid, das von Ihnen zu hören. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen. |
not 100% gray coverageThis works better than some others but am disappointed that it still did not completely cover my grays! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Karen, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Didn’t cover my grayI filled out comments said that I wanted to cover my grays. I said I had black hair. I was sent soft black and it was brown basically so my gray was still there. I had to go get another dye that is black not soft I Won’t use this again. I was sadly disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Christina, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
I don’t know!Unfortunately I can't give a good review so far. I went abroad at the end of March. I ordered on March 13 because the website stated that it would be delivered within 1 week. But it took more than 3 weeks before it was shipped from the online store, and then a long time by post. So by the time I had to leave the set had not arrived. It will be a long time before I can try it out! Very unfortunate. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDorien L. - Thank you for your feedback! We are truly sorry to hear that you didn't receive your order. We will reach out to you via email to help you with your order and our shipping time. Please keep an eye on your inbox for more details. |
coloring lid broke.The lid for the color broke & spilled in the box. I did not get to color my hair. I am disappointed with joining. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello A, We’re truly sorry that our product quality did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happyStill showing red. Not a hair color l like. I wanted dark brown only, my hair is medium brown naturally. Formulas also made me itchy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLinda - We’re truly sorry to hear that your color turned out different than expected and you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Orange HairI am sadly very disappointed in this hair dye experience. My goal was to have a soft natural light brown matching my root color. I took the quiz, uploaded photos, wrote out my goals to the colorist. I was advised to first fill my blonde highlights with a copper tint rinse. I then applied the "light neutral brown" on top. I was left with nearly black hair. Upon trying to rinse the color out over the last week I have been left with a carrot orange color. I followed every direction to a T ... my hair is now damaged, not a cute color, and will have to be fixed professionally. Save your time and money and go to the salon or buy a box from the drug store. This is no different from them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
sie hat meine hare kaput gemachtIch habe ein mal das gekuft hat meine haare kaput gemacht, und letxtes mal haben die vieder geschickt und die Farbe ist überall gelaufen, flasche war kaput 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo Nertilla! Es tut uns leid, dass Ihre Haare ruiniert waren. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen. |
I Love the color! But it did Not last, on covering my grayI informed U when I filled out the Questionnaire! In witch 🪄 I said my gray hair is thick & unfortunately very stubborn, it just didn't cover my gray hair. But Love, love the color mix! ;) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Vivian, I am sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |
Great ColorI love the color, but unfortunately, did not cover all of the gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Dawn, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (: |