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Color Set
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66,541 Verificado Comentarios de clientes |
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Doesn’t workI didn’t get any colour in my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSanju B. - Thank you for your feedback. We are so sorry for the disappointing experience you have had with your hair colour. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to make this right! |
My hair is bright pinkMy hair is pink like electric pink I cannot believe this!!! So angry and upset 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKayleigh H. - Thank you for your feedback. We are so sorry to hear that you are disappointed by the result of your hair colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from one of our Expert Colourists for the next steps! We truly appreciate your feedback. |
Poor customer serviceReally Unimpressed with customer service Ordered hair colour well over a week ago and it didn’t get despatched. Decided to go to hairdresser instead and tried to cancel the order as it says you can by phoning. Phone was not answered so repeatedly emailed and filled out contact form. Those were also not answered so now they have sent the colour very late which I no longer need and I have wasted over £40. They have not responded to any of my contacts. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Nina! We are so sorry to hear you haven't been able to speak with us to cancel your order. Please check your emails, we got back to you to help you further. |
Wrong color once againMy hair turned out extremely red, when it was supposed to be more blonde 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HaarfarbeDie Farbe ist mehr dunkelblond geworden und nicht die gewünschte Farbe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo Katrin! Es tut uns leid zu hören, dass Ihre Farbe dunkler als erwartet war. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen. |
Farbe nicht so deckend und etwas zu rötlichAn sich mag ich dunkle Farben, allerdings ist diese Farbe leider etwas zu rotstichig für meinen Geschmack und ich habe das Gefühl, dass sie nicht perfekt abdeckt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo Beatrix! Es tut uns leid, dass Ihre Farbe nicht Ihren Erwartungen entsprochen hat. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns bei Ihnen gemeldet, um Ihnen weiterzuhelfen. |
allergic to productI used your product, gave me great color and shine. However, my scalp, neck, behind ears and upper back broke out in a ichy red rash. It lasted for 2 months. I emailed you twice before with no reponce from you. My last email asked you to discontinue my shipments. Now I recieved another one. I need instruction on how to send back the hair color, its unopened thanks Melody Krakow 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color gave you a rash. Please keep your eyes out for an email from us shortly. |
Lieferzeiten unmöglichAbbuchung am 2.4 - bis heute keine Farbe angekommen - dass es mal ne Woche dauert aber dass ist unverschämt zumal Geld auch pünktlich abgebucht wird . Ich war bisher mehr als zufrieden , was den Service angeht - mega verschlechtert !!!! Sorry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo Isabella! Es tut uns leid, dass Ihre Bestellung nicht angekommen ist. Bitte überprüfen Sie Ihre E-Mails, wir haben uns gerade bei Ihnen gemeldet. |
Very disappointedI was/am very disappointed with my product, my color wasn’t anywhere near what I wanted. I really didn’t even have the choice to pick what I really wanted, and I’ve never had a hair color make my hair fall out as much as this one did. I’ve used it twice. But I don’t think I’ll be using it anymore. I’ve done a way better job buying my color from Sally’s and doing it myself. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Enola, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor coverageI gave this another try and I’m so unhappy with how the coverage failed. I colored my roots on Sunday, 4/14 and completely saturated my roots and around my face. I haven’t even walked my hair and the gray is showing. I don’t know what to do. Do I need to switch products? I have a picture but don’t know how to insert it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |