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Color Set
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66,591 Verificado Comentarios de clientes |
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It was not what I was expecting - lovely colour but only enough for my rootsI will admit that I was sick when I ordered this, so I was not 100% myself, but when it came in the mail I was excited to try it. I thought I had ordered colour for my overall hair, but when I opened the instructions it said it was for my roots only. I did this and I love the colour, but I would like it for my whole head, not just the roots (it is close to my natural colour so it doesn't look too obvious). I am having trouble changing what I order though, and am finding the site confusing. If I was just rating based on the colour, it would be 5 stars, but I feel there has been a bit of a lack of transparency, and when I returned to try to order enough for my whole head everything that keeps coming up is about reordering the same thing which I don't want to do, so 3 stars for now. If I can get it figured out I will likely change my rating. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - Thank you for sharing your feedback. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
SO NOT HAPPYMy hair is ruined. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKellijo - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color doesn’t cover grey hair well2 days after coloring, my grey all popped back up. The color doesn’t stay at all 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sunjoo, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Two colorsMy hair is now two different colors and looks horrendous. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lissa, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ganz schrecklichdiese Farbe hat mit Kupfer gold rein gar nichts zu tun, wenn man sich mein vorher Foto ansieht, dann wisst ihr was ich meine. Ich habe meine Lieferungen eingestellt und möchte keine weiteren erhalten. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
ScamStill not recieved,no tracking given and they wont email me back!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Helen, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! (: |
Did not receive my orderIt’s been almost 2 weeks and I have not received my order. I emailed customer service with no response. Not impressed with my first experience. I’m going to cancel my subscription. I needed my hair color for an event and now will have to use something else. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamie - We truly apologize that you have not received your order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hält nicht das was es versprichtLeider sind diese so toll angepriesenen Farben in keiner Weise dementsprechend.Das Preis-Leistungsverhältnis stimmt leider gar nicht.Zudem sind die Büros geschlossen - keine telefonische Erreichbarkeit um die kommende Bestellung zu stornieren! Lediglich das Abo kann man kündigen.Echt schade..ich habe gedacht endlich einmal ein gutes Produkt zu finden...leider vergebens. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo Anne! Es tut uns sehr leid, dass Ihre Farbe nicht Ihren Erwartungen entsprochen hat. Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen. |
incomplete coverageMy gray was not completely covered. I was mostly covering the grow out that wasn't completely covered. Additionally, the colored seemed flat and dull. I'm waiting to see if the next coloring is better. I'm aiming for a chestnut brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Annette, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great color not enough coverageThe color is bright and very easy to apply all over. The amount is great. I had well over enough to use. It did not however cover my Grey coverage which was my intent of purchase. So that's disappointing. If it had I would be purchasing this more often. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Andrea, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |