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Color Set
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66,541 Verificado Comentarios de clientes |
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Didn't cover up all my Grey'sI want to go darker and would like to still be with you guys but I can't keep spending money if it's not what I like 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Wendi, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not what I asked forWay too dark, asked for more blonde and got dark red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color disasterI informed eSalon about how my hair reacts to any reds in the formula. They didn’t listen. Nor did they respond when I reached out about the tangerine, strawberry and bright red that became my “professional color”. After crying for days I am ready to venture out and have it redone. Not with any advice or solution from eSalon. They never sent the color tint brush either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rita, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! (: |
No changeI asked for my color to be darker and richer and after applying the new color the results are the same as the previous color I received. I submitted an into picture showing where I would like to be and this is too light and too gold. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible chemical smellThe smell of this product was terrible. I definitely would not use again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Emma! We apologize for any inconvenient with your hair dye. Please check your emails, we just got back to you. |
color did not lastthis is the first time my color did not last it was not even a full month and the color did not last. I'm not going to purchase other items that you offer to say so keep the color when I was fine with the product I have been purchasing since 2018. what happened to this color? was it old? something was not right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrigid - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsubscribeI wish to unsubscribe. This product is not for me. I dislike the smell and makes my scalp itch. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçueJe suis déçue car après application et séchage, j'ai plusieurs couleurs sur la tête. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVERONIQUE D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Okay, not great.Did my application last night. The color came out close to the strawberry blonde I wanted. It's not shiny, kind of dingy looking. The dye was very strong smelling, burned my eyes and completely dried out my hair. The two bottles wasn't enough for all my hair, so I missed a few spots. Going to have to buy another to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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CatastropheC’était ma première expérience de coloration et je n’aurai jamais du choisir de la faire moi même avec Esalon. Mes cheveux sont naturellement blond. Je voulais les éclaircir. J’ai fini avec les cheveux roux alors que j’ai suivi les instructions. Malgré la photo que j’ai joins à mon dossier je pense qu’il n’y a pas aucune personnalisation et que les couleurs sont faits à la chaîne sans prendre en compte vos données. A éviter absolument. Maintenant il faut que je cherche comment remettre mes cheveux de cet apocalypse. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValeryia R. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider, conformément à notre garantie de satisfaction. Veuillez vérifier vos emails pour plus d'information. |