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Color Set
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66,591 Verificado Comentarios de clientes |
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Zu wenigFür lange und dicke Haare nicht ausreichend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInes S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Farbe war andersIch färbte letztes Wochenende meine Haare das erste Mal mit der bestellten Farbe von Esalon. Ich ließ die Farbe genau eine halbe Stunde einwirken wie vorgegeben. Leider war das Ergebnis viel dunkler als ich es mir vorgestellt hatte. Was mich auch noch störte, war der beißende Geruch der Haarfarbe. Leider bin ich nicht so zufrieden. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRenate W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Gray hair coloring wasn't what you expected?I was disappointed after my hair color was not colored. I am sad. I was expecting something better 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Hadeel! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Cannot get color rightI’ve used this product twice, at the recommendation of the esalon colorists, very disappointed as my roots ( dirty blonde hair) have come out an orangish brassy color. Not sure how I can fix this myself, will likely require an expensive trip to the salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Omayra, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color was not at all what I expected....Color was very different from what I expected it to be. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJillian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
kind of covered graysDidn't cover my grays fully - they are now lighter reddish colour. Not impressed, unfortunately 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Boyana! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
I am not a flipping redheadI have written and written, and still you are convinced you will make me a red head. I’m done! You all need to LISTEN to customers or you will lose them! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaryKendalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same exact color as before.Sorry, there was no change in my color after using my last color set after requesting more red. Helps that you do not disclose what is sent thus , like the “Emperors New Clothes” we think it is different. It was not. I requested more red. More questions should have been asked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Christine, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Got it wrongFollowed tie directions carefully and the color was a dark brown mass. No dimension of color or shine. I washed it twice and got out some of the dark and unflattering mass but at least another wash until it looks like hair. Very disappointed. Please cancel future orders. I am no longer a customer! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rita, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |