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Color Set
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66,637 Verificado Comentarios de clientes |
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Color was just okay.Color was too blah - just a brown without any red or copper highlights. I want to cancel my future orders but there is no place on your website to do! Please consider this my cancellation . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray coverageDid not cover gray hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorena - We’re so sorry to hear that you were disappointed by the gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Un peu déçuLa couleur n'a pas complétement recouvert mes cheveux blancs, sa fesai plus clair en racines que sur les pointes, alors que j avais demandé plus foncé sur les racines, pour une couverture optimale de mes cheveux blancs 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertoshouilliez S. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information. |
Not thrilledNot sure what I was expecting but I know this isn’t it. It’s very dull and nothing like the picture I sent. Pretty disappointed. 2nd try... still not the color that I wanted. I give up but I appreciate the effort that was put into this. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fades to odd orangy colorI liked the way it looked fresh. Within a month I was not as pleased. I think I need it a bit darker. I have 2 unopened boxes. I thought I cancelled the automatic shipments,! I had surgery and stayed with friend afterward who would not allow dye in her shower or kitchen sink. I had to go to a professional this week to even get to wash it. They colored, also. do not need ANY MORE. Introductory offer a normal price I pay, the subsequent ones too rich for my budget. I will cancel COMPLETELY if you give me no notice and charge me after the fact of shipments again! I will let you know when and if I wish more product. shipping. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t takeMy naturally black hair didn’t take the colour that was sent. Gutted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Bev! We are sorry to hear your hair didn't take the color. Please check your emails, we got back to you to help you further. |
AwfulJust awful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I still have gray hairsI followed the step-by-step instructions and my hair came out darker than I expected I'm not happy with this color. I prefer my hair to be lighter. The medium golden just didn't work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedMy goal is to not have to color my hair every 2 wks to cover up new growth of gray hair. I wanted to go a little lighter in color in order to do this. However I was told this can't be done on previously colored hair. An option I had was to go lighter on roots. So I did. I followed every instruction down to every detail. I was so disappointed to get out of shower after coloring only to find either the color is way too light to cover my gray hair or that the color just didn't work because it looks as though I didn't color my hair at all and I see nothing but all over gray roots. Feels like I completely wasted my time trying this out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Came out darker than hair was!I thought that I had ordered natural summer highlights, I have ended up darker than I was before? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kate! We are sorry to hear your hair turned out darker than expected. Please check your emails, we got back to you to help you further. |