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Color Set
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66,566 Verificado Comentarios de clientes |
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Couldn't tell I colored my hairMy hair is brown and I dye it blue black twice a year. After I used esalon hair dye, I couldn't even tell I had dyed my hair. All my roots were still brown and it could not have been blue black because the ends of my hair was the dull black it was before I used the hair dye. I could have sworn I canceled the subscription but they drafted my account at 5:30 this morning but I was told it was already shipped and I would have to wait and refuse the package/send it back and wait on them to get it back and process before they would refund my money. If u cancel your subscription, u might want to double check and make sure ur cancelation was completed. I'm going back to store bought dye. Never had a problem with store bought dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color way darker than expectedI was hesitant to start dying my hair because I never had before and I liked my natural color. I attempted to get as close to my hair color as possible and asked my friends their opinion and they all said medium brown was closest to my hair color. It took me a couple of months to but the bullet and dye my hair. The color looks to me like the darkest brown, not medium at all. I’m disappointed in how off it looks from the photo in the color finder. The positive is that my hair feels amazing. I thought my hair would feel more brittle after dying it, but it actually feels healthier than before. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Tried to cancel orderI am very disappointed with this company,I cancelled my order twice and both times it has been ignored ali have just been charged nearly £28 again something I cannot afford. How the hell do you manage to confirm a cancellation I'm sick of this 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey L. - Thank you for contacting us. We're so sorry to hear that you don't wish to continue with our service and that you have had some difficulties using our website. Upon reviewing your account, we see that you have turned off your Colour Plan. We will reach out to you via email for more details. |
Abo-FalleKein Abo bestellt. Kundenservice nicht erreichbar, keine Email-Adresse für Beschwerden. Werde mich an die Verbraucherzentrale richten 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVerena Z. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Its okI dont like the colour on my roots, its quite an orange tone there when light shining on it, but the rest of my hair colour looks ok. I dont think i would use this colour again. Maybe a different tone needed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFiona M. - Thank you for your feedback! We're so sorry to hear that your root colour didn't meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Terrible color adjustmentMy hair is dark brown but not black. My hair has an orangish-red tint to it after the color was used. The gray is covered but I do not like this adjustment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrandy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
ColorationLa coloration pas bien 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHayet F. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider. À très vite ! |
Not satisfiedThis time wen I purchased my colour I thought it was way to dark for my completion. The colour was darker than previous time . I was more auburn than copper. But on a plus side I love the tint. I feel my colour has faded faster this time only done 3 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie O. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Ma colorationJe voudrais ajuster ma coloration car trop foncé 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCinthya A. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration soit plus foncée que prévu. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Turned my hair OrangeThis was not light brown, dark blonde it turned my hair bright orange! Nope 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jennifer, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |