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Color Set
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66,591 Verificado Comentarios de clientes |
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DisappointedMy goal is to not have to color my hair every 2 wks to cover up new growth of gray hair. I wanted to go a little lighter in color in order to do this. However I was told this can't be done on previously colored hair. An option I had was to go lighter on roots. So I did. I followed every instruction down to every detail. I was so disappointed to get out of shower after coloring only to find either the color is way too light to cover my gray hair or that the color just didn't work because it looks as though I didn't color my hair at all and I see nothing but all over gray roots. Feels like I completely wasted my time trying this out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that you were unhappy with the results of your recent order. Your colorist will review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Came out darker than hair was!I thought that I had ordered natural summer highlights, I have ended up darker than I was before? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kate! We are sorry to hear your hair turned out darker than expected. Please check your emails, we got back to you to help you further. |
Very distraught after hair turned ginger.This was the first time I had used esalon and my hair had no previous colour. I wanted medium blonde, I did everything right but it turned ginger. I hate it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Victoria! We are sorry to hear your color turned out ginger. Please check your emails, we got back to you. |
Worst colour ever!Gets one star only for nice packaging and decent quality gloves. Other than that, the worst hair colour I have ever used! I asked for ginger - real carrot copper - I got browny, pinky purple. Avoid this product like the plague. Go to a professional or buy a well know brand that understand colour. This company clearly does not! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Catriona! We are so sorry to hear the color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Not the sameI’ve been using esalon color for 9 years, over the last couple years the color has changed. First it seemed that it would fade/washout very quickly and not color my white hairs, then I started to notice how red my hair seemed after the color had faded. As I have become less happy with the color I have been using it less and less. I now have 4 boxes to use. I hadn't been able to place it for a while but after coloring tonight I realized that my soft black color is actually more of a coppery brown? I have not changed my color preference so I am not sure why I’m getting a redish brown color? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMachelle- We’re so sorry to hear that you have been disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Don’t risk it!Utterly devastated by the result. Had a professional hairdresser apply the colour for me, following the instructions to the letter. The two different colours provided for the roots and ends have resulted in the most appalling contrast. Waste of money! Waste of time and now left having to fork out more to rectify it! Cheers eSalon for royally ruining my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Claire! We are so sorry to hear your roots and ends turned out completely different. Please check your emails, we got back to you to help you further. |
Wrong colourCompletely wrong colour, really unhappy with the way that it’s turned out. It’s too dark and it’s damaged my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Miri! We are so sorry to hear the color is too dark. Please check your emails, we got back to you to help you further. |
DecentI was impressed until my second wash. My roots are now lighter than the rest. It has only been about 2 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Pas efficaceBonjour, J’ai fait ma couleur jeudi et j’ai laissé le temps qu’il fallait, j’ai rincer, et n’a pas fonctionné du tout, c’est comme si je n’avais pas fait de couleur. En plus le produit sentait très fort, le shampooing piqué les yeux, franchement très déçu. Je préfère encore prendre mes couleurs dans le commerce et je vais continuer, au moins elles sentent bon et y a un résultat . J’ai bien fait d’annuler mon abonnement, parce que c’est sûr je rachèterais pas, et je trouve cher pour une coloration qui ne fait pas son travail. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine D. - Merci beaucoup pour votre commentaire. Nous sommes sincèrement désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Very unhappy 😭Not even close to my color 😭 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRocio - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |