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Color Set
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66,689 Verificado Comentarios de clientes |
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DisappointedThe color did not have any purple hints at all. I like the dark brown but was looking for a little flare. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AboEs wurde mit einfach eine Farbe bestellt ohne das es an der Zeit war im Abo Kein Kontakt möglich. Einfach Abbuchung über PayPal 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie H. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Not if grayI was definitely not impressed with the coverage of greys it definitely did not cover them mostly at all. Color is okay but not anything I can't come up with myself. Definitely have darker ends than roots. Could be the poor grey coverage, but I'm thinking probably not. I have had my friend color my hair as she was colorist and hair cutter in NYC for years and she managed to get full coverage with no difference in roots and end color. So I'm thinking I will just cancel subscription and go back to paying someone to do for me that will get it correct I gave 2 stars because i did like the kit having extras such as stain remover and blocker of skin coloring as well as shampoo conditioner brush gloves. So that was basically all I liked. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very darkPrior to this colour I was ginger, I asked for a light brown/caramel/honey brown as I didn't want to be a dark brown. I was advised a light brown with the current ginger tones would give same affect, however I would say that I am more a medium ash brown now, no warmth in it and really dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Astra, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I Still Have Grays Around My FaceI still have grays around my face even after I use the custom color set. When I say 'after", this means after I dry my hair after coloring my hair. Maybe it's because I used the Conceal and Cover Root Powder In the morning and colored my hair during the evening? I've attached photos. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tracy, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not quite what I had in mind... Maybe my description was at fault?.I just wanted to warm up my gray- not delete it. I received a medium blond demi, color that is supposed to wash out. I hope it washes out fast because it looks medium brown on me. I may not have used the right words for what I wanted because this is my first time wanting a change of gray. Maybe warm and neutral light blond streaks would have nailed it? The colors and other products are high quality. Good company. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Ayme, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Déçue, voire très decueUn 2eme essai couleur m a été adressé gratuitement et je vous en remercie..rien à dire sur l envoi, sur les produits super et complets mais je n obtiens pas la couleur souhaitée et j en suis désolée... merci bcp et merci d annuler mon abonnement.. cordialement 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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nulje savais que je n'aurai pas un violet prononcé mais là, je n'ai même pas de reflet... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristelle Y. - Merci pour votre commentaire. Nous sommes sincèrement désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Never could get color wantedTried a couple times and it seemed like the hair colorist wasn’t listening to my desired hair color I was trying to achieve. My hair was a dark brown and I wanted to get to a lighter brown after 4-5 times it’s still the same brown. They didn’t ever change the color sent except once to a barely different shade of dark brown. I didn’t want red tones and I got red tones in my dark brown as well. Was going for a lighter ash tone brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelsey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NIE WIEDER!!!Meine Haare sind komplett verfärbt! Nie wieder!!!! Der Ansatz ist deutlich heller, obwohl ich kaum graue Haare habe. Nur vereinzelt. Beim Haare waschen im Anschluss ans färben, habe ich büschelweise Haare verloren! Die Kopfhaut brennt und der Geruch war extrem chemisch… meine Augen haben stark getränt. So kann ich nicht mehr aus dem Haus gehen. Jetzt muss ich erstmal einen Friseur finden der das wieder in Ordnung bekommt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura S- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |