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Color Set
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66,615 Verificado Comentarios de clientes |
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Ruined my hairI am absolutely devestated my hair is almost black at the roots and bright red at the ends !! I am in floods of tears my hairs ruined I will never ever use your service again and I will tell everyone I know to stay away from you ! I have an event tomorrow and my hair is absolutely disgusting too dark patchy vile horrible color I dunno what I’m going to do now 😢 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Laura! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Terrible productI used this product to lighten my hair and it literally stayed the same colour. I will not be ordering again!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Heather! We are sorry to hear you didn't get the results you were aiming for. Please check your emails, we got back to you to help you further. |
Cancel my account.It to expensive and it didn't cover all my gray hairs. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Roots and ends dont match - my hair is purple and redI decided to try esalon as getting my hair done in the salon became too expensive. I sent photographs of my freshly dyed hair and filled out the questionnaire which was great and I was very excited to receive my colour, I had chosen Dark Brown (red/copper). My colour came there was red/brown/copper in my root mix and only red/copper for my end mix and I did a test strand which came out quite red and I was concerned there was no brown in my colour mix. I messaged the support team to express my concerns about the lack of brown. I was reassured that the colour would be okay and decided to give it a go. The result of the colour is that my roots are an unnatural red/purple and my ends are extremely red and I am very upset that it looks nothing like the swatch for dark brown (copper/red) on the website. I have also emailed the support team with images of my results. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Scarlet, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This is not working for meThe colour didn’t came at all and my hair was dry and loosing after using this. I don’t need this anymore 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sandu, We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
GrayWhen I recieve your color it was so thick I could hardly use it my tempos didn't take the color, not happy with your product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sandra, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
1er EssaiJ’ai testé pour la première fois votre marque avec le kit color set. Les produits sont très bien marketés, l’emballage est très soigné mais quand on prend l’option envoi express en supplément je ne suis pas très convaincue sur la rapidité du délais vs une commande classique. Budget très abordable.😉 J’ai les cheveux fins, au carré et pas de cheveux blanc…je souhaitais booster ma couleur avec un pigment auburn. La technique de pose est très facile. Le résultat: la couleur est parfaitement uniforme et la tenue est excellente…par contre, la couleur n’est pas aussi vive qu’attendue et il y a un manque de brillance (malgré ma précision apportée lors de ma commande). Je compte repasser commande afin de voir avec la coloriste esalon s’il est possible d’ajuster au mieux les pigments à mon incarnation de cheveux et voir pour ce côté nettement plus brillant si possible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDéborah F. - Merci beaucoup d'avoir partagé votre expérience avec nous. Votre satisfaction est primordiale pour nous et nous voulons que votre coloration corresponde à vos attentes. Nos Experts Coloristes vont revenir vers vous par email et s'assurer d'ajuster votre couleur selon vos besoins. Merci pour votre confiance ! |
Was way too darkThis is the 3rd colour I've had and there doesn't seem to be any consistency. First colour was too dark, second was good and now it's too dark again 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Natalie, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Kundenservice eher schlecht, als rechtals ich die erste Bestellung gemacht habe, war mir nicht klar, dass dies ein Abo ist. erst mit der Bestellbestätigung wurde dies ersichtlich. gut, dachte ich, ich versuche es mal. Die Farbe ist ok, aber nicht optimal. Als die 2. Lieferung angekündigt wurde, für gut 30€ incl Versand, war ich etwas geschockt, denn das ist die Farbe nicht wert . Im Kundenkontoist angegeben, dass man telefonisch das Flex Abo deaktivieren kann. es wäre nur schön, wenn man während der angegebenen Servicezeiten jemanden erreichen würde und nicht nur eine Band-Ansage zu hören bekäme, dass das Büro gerade nicht besetzt ist. ich finde es eine Frechheit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra B. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20 % sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Chemical problemThis color was defective I notice that the activater bottle was very warm I mixed the color with it and left the room for a minute Came back to find color Ozzie’s all over counter Very warm Solution This has never happened with my previous orders I salvage what I could Coverage was no good 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |