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Color Set
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66,689 Verificado Comentarios de clientes |
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Bewertung der DeckkraftLiebes Team, die Farbe ist schön, aber leider deckt sie die Ansätze nicht ab. Daher möchte ich jetzt keine weiteren Lieferungen von Ihnen erhalten! Auch nach längerem Einwirken bleibt der Haaransatz grau! Sehr schade! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea B.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |
Custom colorThe color is perfect but for the price the color should last longer! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Poor grey coverageI was very disappointed with the grey coverage of this permanent color. Color performed more like a semipermanent rather than permanent which I selected to ensure grey coverage. This product covered only about 25% of my grey with the other 75% transparent and clearly visible. The color was ash, however, the ash tone is not present the color was a copper/redish tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Orange rootsThe colour didn’t do anything to my hair and gave me orange roots and I still have brown hair… 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorIt wasn't the color I had chosen the products good just didn't turn out right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good colour poor grey coverageDyed hair and after first wash greys already showing so very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lianne! We are sorry to hear about your greys not being fully covered. Please check your emails, we got back to you to help you further. |
Not What I RequestedThis darkest brown color was definitely not what I requested. I had specified that I only wanted a warmer, darker color to cover my grays, but my idea was that I would stay within the same color range of the previous hair dye, which I loved. I just wanted a little more pop to the color. Now, you made the transition from color to gray harder, because I will really look like a skunk when my gray roots come out. The previous color blended better with the grays. For this darkest brown, why would I go through the trouble of getting it mixed in a personalized manner and pay $40? I might have as well gone to the drug store or the supermarket and purchased a bottle of hair dye for much less if I just wanted the darkest brown hue. I might as well cancel the personalized hair dye service then. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSelenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too darkI like the first color, I wanted it readjusted to cover the grays better. I dont like this color at all. I'm trying to steer away from such a dark tone but this went to just black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Farbe total daneben - Pflege gutIch habe erstmals bestellt und bin leider enttäuscht. Meine Ausgangsfarbe war ein gefärbter Kupferton (Naturhaar Mittelblond). Mir wurde u.a. ein Kühler Pearl Mittelblond Kupferton vorgeschlagen, den ich dankend gewählt habe, da ich gerne wieder richtig kühl/blond, aber leicht kupfer gehen wollte. Das Ergebnis war, dass meine Haare leuchtend rot sind, ein recht dunkler Kupfer-Ton. Von Pearl bzw. Kühl keine Spur und entspricht null der vorgeschlagenen Farbe! Damit bin ich leider total unzufrieden. Die Pflege ist super, keine Frage, aber die Farbe entspricht nicht der versprochenen Farbe! Für mich leider keine weitere Bestellung! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHanna H.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Trop foncée.Je vous demande plus clair et rouge éclatant. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabrina L. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration n'a pas totalement répondu à vos attentes. Nous allons revenir vers vous par email afin de remédier à cette situation et nous restons à votre écoute si vous avez des questions. À très vite ! |