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Color Set
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66,689 Verificado Comentarios de clientes |
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Nul . Colis Arrivé percéLes produits sont éclatés. Ça coule de partout Inutilisable Quelle déception La livraison est déjà très longue. Mais autant d'attente pour rien .. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmilie P. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre commande soit arrivée endommagée. Nous allons vous contacter afin de remédier à cette situation. Nous vous présentons nos excuses pour ces désagréments. |
Medium blonde is to orange on meStill very orange -i have decided not stop using the products and go back to the salon. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
repeatedly tried to changed colourI keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçueBonjour, J’ai demandé à obtenir un chocolat et j’ai obtenu un noir profond. Je suis extrêmement déçue du résultat. Comment puis je rattraper ma couleur svp. Cordialement Mme safraou Houda 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHouda S. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration soit plus foncée que ce que vous espériez. Nos Experts Coloristes vont revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. |
Die Farbe hält nichtDie Farbe wäscht sich nach zwei mal aus. Absolut nicht nachvollziehbar, warum der Preis so hoch ist. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not what I asked forYou don’t go to a salon ask one colour and then get a different one so not sure why you thought you could do the same? Not only was the colour not what I asked for but it didn’t cover what I had unfortunately I didn’t realise I was in a subscription until too late but have now cancelled suggest in future you send what people ask and want not what you think 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Stacey! We are sorry to hear your color didn't meet your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |
Color is too light..I need color changed to a bit darker…the second order was dull and too light and felt like a semi permanent… 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second time I requested a color adjustmentMy color was changed and I provided specific instruction including the actual percentages of each color I wanted and for the second time I received the wrong color. Extremely dissatisfied! Cancelling and going to a hair dressor. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The colour didn’t cover greyThe colour didn’t cover grey. It shipped automatically after months to the wrong address and I still can’t cancel the subscription. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Anna! We are sorry to hear the color hasn't covered your greys, and for any inconvenience with your delivery address. Please check your emails, we got back to you to help you further. |
Not the color I wantedI really wanted to like this service as it’s very expensive to go to a salon nowadays, but the customer service and quality is not what I hoped it would be. I reached out asking if there was a place I could upload inspiration pictures to so my stylist could see what I was wanting. I unfortunately got an automated response saying to upload pictures of my current hair, which I had already done. I figured I would just go for it and see how it turned out without inspiration photos, but it’s not at all what I wanted. The idea of this service is great, but I see problems with the execution. I would rather save up my money and get it professionally done to ensure it’s going to look the way I want it to. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMallory- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |