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Color Set
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66,637 Verificado Comentarios de clientes |
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Farbe zu dunkelViel zu dunkel. Fast schwarz. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatia F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
FailDid not cover my gray hair 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Damaged both times.923770 order was.damaged.just like the first. Have pics 601.395.5005 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristy - We're truly sorry that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation, so please keep an eye on your inbox for more details. |
Tolle Farbe, aber zu wenig/teuer!Super Farbe, nur leider viel zu wenig und bei der benötigten Menge viel zu teuer für meinen Geschmack! Leider kann ich die Farbe auf Grund der wenigen Menge nicht 100%ig beurteilen, da es nicht für alle Haare gereicht hat. Haare sind bis über die Schultern. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEva H.- Vielen Dank für Ihre Kontaktaufnahme! Wir verstehen vollkommen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass deine Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der Ihnen berät, Ihre individuell abgefüllte Flasche sowie das gesamte Zubehör für deine Farbanwendung. Am besten sparen Sie Geld, indem Sie sich für unser Farb-Abo anmelden. So erhalten Sie 20 % Rabatt bei jeder Bestellung. |
Color made roots slightly orangeThe color made my roots slightly orange looks awful 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRonnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color is fine, but my skin reactedFor some reason, I have itchiness on my skin - hairline. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStella - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Poor coverageCouldn't tell I even colored my hair. Very disappointed. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colour, but doesn't work on my whiteGreat product, unfortunately it doesn't seem to cover my white well which is a shame as box colours from other manufacturers does, though they don't last either. The colour is lovely, but a lot Darker than I wanted. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Anna! We are sorry to hear your color is not covering your greys. Please check your emails, we got back to you to help you. |
Didn't workMy grays must be resistant to this color line. It didn't take. The odor is so strong, I had to shower with the shower door open and a fan in the bathroom. I'm sorry. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color changeThe 1st shipment that I received the color was great. The 2nd shipment which was supposed to be the same came out black. I don’t even know what to do with this color. I am going to have to pay a stylist a lot of money to fix this. I’m canceling my shipments. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |