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Color Set
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66,655 Verificado Comentarios de clientes |
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Zero Gray CoverageWe even left the color on for longer than 30 minutes. It was so awful. It just rinsed right out and left all the gray. Went down to Kroger, bought Schwarzkopf Keratin color in Onyx Black and it covered all the gray and delivered amazing hair color. Cancelled this mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMario - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrownI've been dying my hair a ginger orange for years and it's my favorite color. I was hoping I'd like this company but my hair is now brown instead... Not what I was hoping for Not what I was hoping for 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbbey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor Grey CoverageI was very excited when I received the color package. It looked fancy with detailed instructions. I carefully followed the guidance to color my hair, which had the grey roots. I had a short hair cut recently and ready for a great result. After coloring was done, the grey had no coverage. the side lines, the forehead & my parts were still white + the whole hair turned out 2 shades darker than what I have. That wasn't my desired outcome. Six days later I washed my hair, guess what? My grey even showed more after the first wash. The 3 star is only for its packaging and effort. However, for the result, I would even give it a one or two stars. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKtti- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Root and Hair colorMy roots took however, my hair is still too light. I don’t know if it’s because I’m only suppose to work the diluted color on my hair for few minutes. The color is light and dull. I did ask for the color to be a little darker but it just looks too light and dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Does not cover grays at allI have communicated this with them to add more gray coverage and it's the exact opposite l, it's worse! I'm thinking about ending my subscription due to this. So far not worth the money I have spent to get the same results as box dye 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Heather! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
Grauhaarabdeckung könnte besser seinDie Farbe ist ok aber die Grauhaarbdeckung ist nicht ideal. Die Farbe lässt schnell nach und wird heller 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina M.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Doesn’t cover greysUnfortunately it doesn’t work for me and didn’t cover my greys. Very disappointing will not buy again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Emma, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
horriblecolor didn’t cover greys and caused red roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdelina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorationPas encore servi 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie H. - Bonjour, nous avons hâte de connaître votre avis lorsque vous aurez utilisé votre kit de coloration sur-mesure. N'hésitez pas à nous contacter si besoin, nous serions ravis de vous aider. |
Pas de suiviJe ne suis pas satisfaite. Je l’ai signifié mais aucune nouvelle. Pour 30 euros une couleur à faire soi même, je préfère rajouter et aller chez un coiffeur’ très déçue 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara Monique L. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |