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Color Set
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66,655 Verificado Comentarios de clientes |
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Not the right color and no supportIt was so dark, i lost all the light amber. Sent a message and never got a answer back. Very disappointed on this service. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKat - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No Grey coverageI don't know what has happened to over the counter coloring, it has become a disaster. This did not cover my root grow out, at all... The only good thing in the box was the cape... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Fifth Element OrangeI am mostly disappointed in myself for trusting something I saw on the internet. I trusted that I found somewhere to get professional quality dye but that’s not at all what I received. I wanted to take my hair from blonde to a cute natural copper red? Easy right? Nope I look like a pumpkin. Even with giving pictures of my current hair color and hair goals. I’m beyond disappointed and upset. Too top off the insult, my hair now feels dry and damaged from DEPOSITING PIGMENT BACK INTO MY HAIR. That makes zero sense, there was less damage after the bleaching a year ago than there is now. I’m astonished at how badly my experience went. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeghan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sent wrong color and turned my hair almost black. Not happy!Beyond disappointed and angry with what I received. I was sent a dye that dyed my hair almost black. I wanted a light brown to medium brown. My hisband who does have black hair walked in and was like, “wow, your hair is as dark as mine.” 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really poor - far darker than usualI am not at all happy with this. It’s come out far darker than previous orders for the same colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Katie! We are sorry to hear your color is darker than expected. Please check your emails, we got back to you to help you further. |
Medium brown is not for meI adjusted my color thinking a medium brown would be the color best suited for me; however, I was wrong. I do not like this color as it is too dark for me. I will likely adjust my color preference for February. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no cover grey againhi after 2 washing all all the grey hairs are visible 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Marta! We are so sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you. |
Not what I wantedThe color was wrong, and my hair felt stripped and dry, now flat. I felt I was very specific, but it didn’t work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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A warm chocolate mousse volcano...I can't review the final colour, because I couldn't finish. After waiting 15 minutes for the root application, I went back to finish, and had an eruption on my bathroom counter. The bottle was warm, the smell of ammonia was overwhelming, and the colour had completely changed consistency and looked like chocolate mousse. Somehow the dark brown with a neutralizer to get rid of the red turned my roots LIGHTER, and of course, I still have the red I was trying to get rid of, and was assured by my colourist would be gone for good. My hair is naturally a light / medium brown. ***Edit*** A replacement has been sent, a demi-permanent, rather than permanent. For all their "shock and awe" that this happened, it's happened to others. Fortunately, I wasn't about to use the exploded product, but this is exactly what my bottle looked like when I returned to do the rest of my hair. https://www.sitejabber.com/reviews/esalon.com The red is STILL there, but now it's a darker red. Thanks for creating more of a disaster. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Farbe gefällt mir nichtIch habe immer einen Rotstich 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulia I. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |