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Color Set
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66,713 Verificado Comentarios de clientes |
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Initially perfect colourI’ve slightly added more red to my copper which I love however when washed off the colour was a slightly different colour to my roots. Today I have washed it for the first time an my roots are now noticeably orange in comparison the the red hair. I followed instructions with second bottle and left on the end all over colour for recommended time. Tax disappointed ☹️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Zowie! We are sorry to hear you weren't happy with your color results. Please check your emails, we got back to you to help you. |
Color IssuesI ordered the same color in 2017 as I did in 2/2025 BUT it was not the same. It is gold with reddish tones. Not happy at all plus it is pretty dark. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what i expectedUnfortunately this product doesn't work for me.. colour is blunt and hardly visible.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Marta! We are sorry to hear the color is not for you. Please check your emails, we got back to you to gel you. |
NulleNe matche pas du tout. Pourtant posé par une coiffeuse et au delà du temps recommandé. Je suis ressorti avec autant de cheveux blanc. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmel J. - Merci pour votre commentaire. Nous sommes vraiment désolés que les résultats de votre coloration vous ont déçue. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Recent orderHave not received the most recent order. Was to be delivered January 30th . It shipped from California and I am in Washington. It doesnt take that long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJannine - We are so sorry that you have not received your order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
My colorI don't like my hair color at all, it is way to brassy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I wanted.I asked to take the gold, brassy out of my hair. My hair is just as gold but several shades darker. Not at all what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAubrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
If I could give 0 I wouldI was excited to try this and save money doing my own hair at home but I never even got my first shipment. When I tracked it, it kept saying it was on its way. I contacted customer service to see if I could get another one shipped since I had an event coming up soon and needed my hair done and it was obviously lost in the mail. They responded by telling me to wait another week since I was not going to get it on time regardless.. I had ready waited almost a month (my next order was being ready to be shipped). A good reputable company would’ve shipped it to me overnight since it had breads been almost a month since I ordered my product and I had been patient about it. You don’t tell your customer you’re out of luck you’ll have to wait some more because we don’t want to spend the extra money over nighting it. Shame on you. Instead of saving money, I ended up spending more because I had to go to a salon at the last minute and I’m sure everyone knows how hard it is to get into a good salon at the last minute. I still haven’t gotten my product or refund since they still have the hope that my product will arrive sometime in the future. SMH and Rolling my eyes. Seriously! Wake up! It’s lost! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSosgirl - We appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shipping is SLOW!!I can’t really review the actual product yet because after 2 weeks it has not been delivered. I can say that I am very disappointed in the shipping. I decided it must be lost and was just going to have them re-send it. Apparently it can take 12 business days from the day shipped to be delivered. According to the tracking the package has not moved in the last 5 days. I can’t imagine a package in transit that long would be delivered un damaged. I guess we will see what happens next week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Never usedBought product and changed mind. Never used product. I was put on auto ship that I did not request. Tried to go onto account to return product. There is not an area for returning unwanted or damaged products. Very disappointing 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Debra, Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |