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Color Set
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66,713 Verificado Comentarios de clientes |
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None at all the color you actually told me I will get.When I did my color profile I actually I sent pictures, my current color, my expectation, I think yo do not even see it, the color I got is not even close the color you told me I will get, "I hate it" I was thinking give you another chance but after see my hair at the mirrow everywhere I just want to cancel my suscription, simply I hate this color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarbella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ExpensiveFar too expensive 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela M. - Thank you for your feedback! We’re sorry you feel our product is too expensive. At eSalon, we create professional grade customized products to suit each client’s needs. Our licensed colourists love creating the perfect shade, and are always available for consultation. Also, with our Flex Plan you take advantage of the 20% discounted price. Do not hesitate to contact us if you have any questions, we're always happy to help! |
Not sure about hair frizzI used it once and need to use it more. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLillie - Thank you for sharing your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Find a boxdye colourI paid for a custom shade that, once done and dyed, was much darker than what I'd selected, looked like a popular brand I could've bought for less than half the cost but didn't because I wanted a lighter, coppery gold shade, not a dark tangerine ginger, But even on trying to own it and be happy with the wrong shade for a while, it started fading on the second wash and looked terrible anyway. Just get a regular boxdye down the shops if you want to do hair at home, it'll be the same result. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rachel! We are so sorry to hear your color was darker than expected. Please check your emails, we got back to you to help you further. |
ColorThe color colored the gray but it was darker than I wanted. I will order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Tres decuJ ai fais ma coloration j ai les cheveux rose et complement abimer. Je suis extrement Devi et choquer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah A. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration vous a déçue. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas. |
Not the color I orderedThe color has not purple hues in it. It is completely red and brown with no violet so diasappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMykenna, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unfortunately didn’t dye my hair very wellLeft my hair dry didn’t take very well bit disappointed really 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sian! I'm sorry to hear you didn't like your color. Please check your emails, we got back to you to help you further. |
Liked color match but grey isn’t coveredProduct came quickly and with easy directions. Like the color match…I sent a picture and I think that was helpful. Only problem is the grey is starting to show through 1 week in and I don’t have extra product to touch up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Run if you are Blond! My hair is orange again!So I was really hoping last time was a fluke but now I received my second order and I followed the instructions to a t and I am really orange this time. No one responded to my emails so I am trying some other company products to see if I can somehow tone down the orange though my hair will never be the blond I asked for. (I am naturally blond with some grays) I am never doing this again and its back to the professional who actually knows how to mix color. Very disappointed in the product and the customer service this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Corinne, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future! |