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Color Set
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66,689 Verificado Comentarios de clientes |
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Thank you for completely ruining my hair color!Dear eSalon Team, Are you kidding me?! Thank you for completely ruining my hair color! Despite my clear instructions by sharing the shade numbers from my hairstylist and the two pictures I sent, you somehow managed to send me colors that are TWO SHADES DARKER than what I requested. Do you have any idea how infuriating this is?! I've spent MONTHS working with my stylist to get my hair to the perfect shade, and your incompetence has destroyed it in just ONE HOUR. I demand the following: - A FULL REFUND for the incorrect order immediately. - A REPLACEMENT COLOR that matches my original request, so I can try to fix this disaster and get my hair back to its previous shade. Sincerely, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarijana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair so dryColour was to light, tried to go back and change my options but it wouldn’t let me. Biggest issue was how dry it made my hair, never had anything like it. Felt like straw while washing out, didn’t like that I could only have the option of purchasing when I wanted, instead was only given the option of continuous purchasing. Found somewhere else that is more user friendly and a product that didn’t make my hair feel like it was going to snap. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DOES NOT COVER GRAYSI would NOT RECOMMEND if you have any gray hair at all, I specifically told them I have hard to cover grays when ordering. I colored for the first time yesterday and I’ve gotten better results from a drug store box coloring kit. Sent an email and all they said was sorry we will adjust for next order. Well that doesn’t help me now and the reason for the color was my 50th bday. Guess I won’t be coving my grays for my birthday. What a HUGE DISAPPOINTMENT 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Stacy, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was great againThe first time there were two bottles of color one for the roots one for the ends. My hair is thick and medium length i had plenty. The second month was only one bottle of color. I have a pretty decent chunk that didn’t get colored properly because i didn’t have enough so that was kind of disappointing. I didn’t know it wasn’t 2 bottle each time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - We’re so sorry to hear that you were disappointed by the products your received. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Turned my hair orange!Worst hair color ever. Even boxed dyes from Walmart are better! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Casey, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ORDER NEVER RECEIVEDUnfortunately am unable to review this order and I have still not received it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBianca P. - We appreciate your feedback here at eSalon! We appreciate you being so patient with us, and we are so sorry to hear your order has not arrived. However, upon reviewing your profile, we see that you have already worked with our Customer service team to resolve your concern. Please let us know if there is anything else we can do to help! |
Zu rot geworden.Die Anwendung war einfach, und die Haare fühlen sich nach der Anwendung sehr gepflegt und gesund an. Auch die Farbe ist schön gleichmäßig geworden und wirkt natürlich. Allerdings entspricht der Farbton leider nicht meiner Vorstellung und dem Bild, das ich mitgeschickt hatte. Ich hatte mir einen natürlichen, leuchtenden Kupferton mit orangenen Reflexen gewünscht – ohne Rotstich. Das Ergebnis ist mir zu rot und geht eher in eine Richtung, die mir farblich einfach nicht steht. Gerade, weil ich Rottöne an mir nicht mag und sie mich blass wirken lassen, hatte ich auf ein wärmeres, orange-betontes Kupfer gehofft, so wie ich es auch kommuniziert hatte. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaike J. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
No grey coverageFollowed all the instructions; actually went 40 minutes with the color on hair. No color coverage. Disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no grey coverageI did exactly as instructed but this color did not cover any grey hair. Any advice is appreciated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Kayla, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TönungDie Farben sind sehr sanft und stinken nicht! Leider hält sie nicht so, wie gewünscht 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSina G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |