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Color Set
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66,736 Verificado Comentarios de clientes |
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Unfortunately not what I asked forI’m a bit disappointed in this set as I asked for a dark strawberry blonde and uploaded photos for reference but I’ve used the set and it’s just a dark blonde, it’s left me with a really flat dark blonde with no warmth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sophie! We are sorry to hear your color didn't turn out as expected. Please check your emails, we got back to you to help you. |
Easy to follow instructions… didn’t workI was really excited about this, but I followed the directions exactly and nothing happened. The roots didn’t take. My hair is light naturally and takes color really well so I was very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Mari, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MécontentementJe viens tout juste de recevoir la commande du mois d’avril ! D’ailleurs tellement ça a tardé j’ai complètement oublié la commande jusqu’à ce que je la reçois aujourd’hui. La couleur ne correspond absolument pas à ce que j’avais demandé et cela depuis la dernière commande chatin cendré Merci d’annuler mon abonnement. Bonne continuation Chahinez 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChahinez B. - Merci pour votre commentaire. Nous sommes désolés pour l'attente de votre commande et que votre coloration vous a déçue. Nous allons revenir vers vous par email afin de vous aider et proposer une solution. Nos coloristes seront ravis d'ajuster votre coloration selon vos besoins. Veuillez vérifier vos emails pour plus d'informations. |
Way too darkI requested color change back to original color that cam eout bright coppery color that I loved and I got a dark brown with barely a hint a red I will be canceling this subscription as this is my third try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jennifer, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair is pink not copper..Don’t know why my hair is pink but I chose a copper colour.. not happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Blau schwarzDie Farbe habe ich mir anders vorgestellt. Mein grauer Ansatz ist jetzt leicht hellblau, voll hässlich 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarion M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not what i was hoping forMy color is dull after a couple of days. The gold tones are coming through when I wanted ashy tones. Too brassy....and really one toned, not multi layered color. Also the lack of ability to order highlights along with your color is disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Farbton komplett verfehlt!Trotz genauen Angaben plus Originalfoto meiner Haarfarbe sowie Foto meiner Wunschfarbe (die sich nicht sehr von meiner Haarfarbe unterscheidet) komplett falsche Haarfarbe bekommen! Noch nie hatte ich einen dermaßen langweilig Farbton! Mische mir meine Haarfarbe wieder selber! Erziele als „Nichtprofi“ bei weitem bessere Resultate! Schade! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNathalie C. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Roots not the sameMy kit came with 1 color for my hard to cover gray and another for the rest of my hair. I followed the directions to a T. Now my roots look orange and the rest is dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCecilia, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Rubbish!Complete wrong colour , I ordered mahogany copper, when the dye was on it went dark purple when I was the dye out my hair is now a dark brown and the ends r a diffrent colour! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Vanessa! We are so sorry to hear about your hair's outcome. Please check your emails, we got back to you to help you further. |