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Color Set
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66,736 Verificado Comentarios de clientes |
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Not happyWith shade of brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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graysdid not cover my grays. Second time trying this product. Both times gray not covered and was a little dull and dry after coloring 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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On the fenceI keep going back and forth on whether I'm liking the color or not. The process was very easy and laid out step by step so that was helpful. But my formula ended up turning my roots almost orange. Hoping I can find a toner to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not take to endsFollowed the instructions to the t and it did not color my ends, ended up at a salon to fix it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Nicht zufriedenMeine Haare sind von der Coloration leider extrem trocken geworden und die Farbe immer nach einigen Haarfarben unschön orange! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatharina H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
DécevantImpossible à appliquer seule. Résultat très en-dessous de ce que j'imaginais. J'avais demandé une teinte plus claire. Ça reste toujours aussi foncé. D'autre part, on m'envoie une teinte plus claire mais on me dit de ne faire que les racines. Et mes cheveux plus foncés du coup ? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVéronique S. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre nouvelle coloration ne réponde pas à vos attentes. Nous allons revenir vers vous par email afin de vous aider autant que possible. Veuillez vérifier vos emails pour plus d'informations. |
What a waste of time and moneyOrdered a custom color after researching and reading reviews as I wanted my hair two shades lighter. I was super excited when it came in, did a strand test and didn’t notice any difference but figured maybe it was just too small of a piece. Did my entire head, and my hair is darker than it started. And now I can’t lighten it as now it’s been permanently dyed and lightening with color only works on virgin hair. Would have to bleach it now and can’t do that for weeks either. It didn’t even color my few greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Olivia, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Brassy colorColor was not as expected. I ordered the ash tone specifically to avoid brassy look, still super brassy and lighter than expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color formulaI asked to go lighter and it darkened my hair color. I’m ready to call it quits if they can’t get the color right. I hate my color right now and I’m buying a lightener from them to adjust the colorist’s mistake. Might be time to go back to the real salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Naomi, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedVery nice package but disappointed with the results. Not what I was expecting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAly P. - Thank you for your feedback! We’re so sorry to hear that you're disappointed by the result of your hair colour. We would love to work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. We want to make this right! |