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Color Set
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66,713 Verificado Comentarios de clientes |
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EnttäuschtLeider bin ich mit meinem Einkauf nicht zufrieden. Erstens hat der Versand ungewöhnlich lange gedauert, was bereits ärgerlich war. Zweitens entspricht die Haarfarbe nicht meinen Vorstellungen. Ich hatte mehrfach erwähnt, dass ich ein helles, aschiges Braun möchte. Stattdessen sind meine Längen dunkelbraun und aschig, während der Ansatz ein warmes Braun mit einem Rotstich aufweist. Das Ergebnis ist weit entfernt von dem, was ich erwartet habe.Sieht sehr schlimm aus.Schade für das Geld,werde es nicht weiterempfehlen! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaya E. - Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Hat nicht geklapptAlles nach Vorschrift gemacht, meine Haare haben nun so starken Rotstich und sind keineswegs Aschblond geworden! Bin überhaupt nicht zufrieden!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAriane P. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Fades and low coverageWhen new on the colour is perfect, but it fades after only a few washes. It didn't cover the pre coloured strip of dark colour in my hair which I wasn't surprised about and they did send me a complimentary darker colour to try again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKLEM - Thank you for your feedback! We're truly sorry that your first order didn't meet your expectations. We hope your adjusted formula will better suits your needs. If you have any questions or would like to consult a colourist, we'd be happy to help. Thanks for choosing eSalon! |
Demi permanent-soft blackI absolutely loved all the packaging, the custom shade was great, but this was my first time using a demi permanent, so maybe im just unsure of how long a demi should last, but the very first time I washed my hair, 3 days after colouring, I was almost back to the colour my hair was before coloring. I used the rest of the shampoo/conditioner that came with my kit, and only used mildly warm water. By the 2nd shampoo, the colour was completely gone from my hair. I was so disappointed that the soft black shade was gone so quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Order not receivedI still haven’t received my order. This is the second order I was forced to place, as the company withdrew the money and claimed it had already been shipped, so I was no longer able to cancel it. Now it’s been over two weeks, and the order hasn’t even been handed over to the parcel delivery company. Very disappointed with the service so far. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi there! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you to help you further. |
TerribleDidn’t last more than two weeks! Awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello JoAnn, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Extremely disappointedI have been getting ready for a 2600-mile road trip to attend a huge family gathering with my family that I have not seen in years, recently I've been struggling with my hair since after 15 years of dying it black I decided to work my way back to my naturally platinum blonde hair and of course in that process I've managed to really screw up my once beautiful hair. I wanted to look presentable on this trip, so I turned to my browser for advice and ideas on what to do with my hair to make it better when I came across this website and after reading the details and taking the quiz, I had hope for my lifeless dull hair and then my package arrived in such poor condition I was actually in tears. One of the developer bottles had leaked out all over everything, the bottle looked as if it had been squeezed very hard yet it appeared to be unopened. The instructions were ruined by this and they were so stuck together it almost took ripping it in order to unfold it. I leave for my trip in two days so it's either leave my hair as is and suck it up or go to Walmart and buy some box dye and hope it turns out ok. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Cami, We truly appreciate your feedback and are very sorry that this happened! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyColour faded away from my hair after washing my hair in a 1 week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jalika! We are sorry to hear your color faded after 1 week. Please check your emails, so we can help you further. |
Past colorMy past color had too much brown not enough blonde copper red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Two different coloursI got my new box and only had time to color my hair now. I received two different colours, one red and one brown. Unfortunately I only picked it up a bit to late and started with the red. My grey roots is now an orange red colour while the rest of my hair is dark brown!!! This is a total mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Yvonne. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |