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Custom Color Set
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66,866 Verified Client Reviews |
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horrible serviceI order this kit 2 times the first time it was beautiful came out great didnt cover the grey like I was hoping for but it was good. Then my husband set up a subscription for valentines day for me and got the Darkest brown with intense purple my the top of my hair turned light brown with a red tint and the rest of it was dark brown no purple at all drugstore purple box dye would off game me a better color then this. I got ahold.of Sarah and she was completely rude not helpful at all ended our chat in the middle of the conversation she went and turned off my plan without asking me if I wanted her I never told her to do that when I went in there to get a hold of the specialist they were offered me a free set so I could explain what happend and try again. Now let me tell you I dont care about the money it was 11$ to start with and much cheaper then a salon so money is not a issue I would even pay for shipping if I had thats not the issue the issue is that the customer service girl Sarah was TRIBBLE.. good luck in the future hopefully you never have to speak to her you won't get anything resolved 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color way offWhat was suppose to be a light auburn blonde turned into Phoenix Red, I mean it was red! Clifford the big red dog red. I ended up toning with a wella toner afterwards and luckily it toned it down enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Do NOT BuyI was impressed when I received my order as it came nicely packaged. I took a test strand and applied the product for 30 minutes. When I washed it out, the strand was orange and brassy. I made it clear to the colorist that there was no existing color in my hair and that I did not want any brassiness. I even purchased a toner. Anyway the color was brutal. I was not given the opportunity to receive a refund when I sent pictures of the strand test. I was immediately told that the color I bought would be modified. I received the new order and performed a strand test. This time, the color went on like purple and when I washed it out, it was a darker brass. When I reached out to the company for a refund, I was advised that since I had received their complimentary reformulation, they are unable to issue a refund for the order. Per their satisfaction guarantee, they offer a complimentary reformulation or a refund. (This explains the quick response to my email with no option of a refund). I am NOT happy and my money should be refunded regardless if I had a reformulation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Changed colourThe colour is not staying on my hair, getting better results with a semi permanent colour shampoo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie L. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't completely cover :-(For some reason the hair color didn't cover evenly. I followed the instructions. I timed the roots for 15 minutes, then finished the application and left it on for the recommended 5 minutes. Not sure if I should I have left it longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkThe product was easy to apply, however it is much to dark. When I took the quiz I uploaded a photo so I really don't know why it's so dark. I said my hair colour was light brown and it come out dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is very important to us. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right! |
Light Brown Custom Made ColourThe box arrived with instructions very nicely. However, when ordering I indicated that I wanted to get rid of the red tone in my hair and when I added the colour it just did the same. Now I have this red tone all over and need to re-do the whole process. Am not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sadly disappointedWas excited about this colour opportunity at home and enthusiastically recruited my wife to assist with colouring. Root colour was nice, not a huge amount of colour definition but enough, a nice colour and credit to the wife for doing a decent root stretch. Ends colour, poor. It's given a warmer tone but not the colour I wanted at all, it's barely noticeable and my hair feels dry to boot. Generally disappointed and not sure I'll order again in all honesty. Have had better results with home box dyes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinzi F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My roots didn't take the color at allMy roots did not take the color. I've never ever had this issue with hair color before. Very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkThe colour was too dark for what I ordered and it didnt cover my greys, even thought I just have few of them Quite disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosana H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |