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Custom Color Set
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66,566 Verified Client Reviews |
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ordered dark brown now im orangethe amonia about killed me i look like a brass lamp im to nervous of a person to go in publick with brassy hair.im sorry im not being mean. i dont remember dark colours smelling so strong of a,omia 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for sharing your feedback! |
The hair color when mixed together foamed up all over my counter.I have used this product on and off since 2012. Not the same product. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details. |
did not order - did not receive - did not receive creditI stopped my service in June 2021. In January 2022 I was sent, out ot the blue, a free color set due to order credits I had accumulated. One year after stopping my service, July 2022, I find my debit card was charged $33 for an order I did not place and it was mailed to an address that is no longer current. I called to complain, was told I would be credited the amount when it was returned, 2 months later still no credit. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color didn't take, and it damaged my hairThe color didn't take at all, it was a gorgeous plum while in use, but it washed out and left my hair brassy and frizzy, my opinion is it was old product. If there was a different type i might reapply to fix the mess it left... I'm very unhappy with the end result, i have to work with ugly hair now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Color didn’t even stick to my hairColor did not coat my hair. Worst hair color I’ve ever ordered. Customer service hasn’t responded either. I’ll stick with other companies 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleThe roots color is amazing but the ends color they gave is gross. It’s bright red orange and is not even the same or similar color as the roots. I look like a freak show. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for your feedback! |
Doesn’t cover graySadly, I am going to have to cancel my subscription. This is the second time that it hasn’t even touched my gray hairs. I’ve been a customer for a number of years. I don’t know if they e changed their process/formula but it’s not worth the time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Vickie - Thank you for reaching out to us here at eSalon! We are so sorry to hear your gray coverage did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still have graysNot covering gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Sent picture and color is way offThey sent me red when I requested copper and sent a picture with clearly copper hair. It was also much darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - Thank you for reaching out! We are sorry to hear that your color formulation was not correct and that it came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Made my hair brassy and color didn't takeThis color went on healthy soft virgin hair so the color should have took but all it did was fry my hair and make it brassy. I ordered the dark brown with purple and it went on a great plum color, but it washed out immediately and left a frizzy brassy disaster. I'm disappointed and panicking cause my hairs destroyed and I have to work like this. I don't recommend the product to anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMike - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust to a formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. We value your feedback, and truly appreciate this chance to get your color just right! |