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Custom Color Set
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66,713 Verified Client Reviews |
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UnhappyThis product on me dint work at all for me everyone is different my Gray never coverd it's just ashamed I lived the color but I guess not everything is ment for everyone 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelita - We're so sorry to hear that you were disappointed with the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not worth the moneyI bought this last month because it was a half price offer, I was really disappointed the colour wasn't what I expected and my grey hair started to show through after 2 weeks, my regular hair colour is half the price and lasts twice as long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Patricia! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we got back to ou to help you further. |
Horrible brassy color! Not at all what I picked!I hate this color. I would like my money back so I can fix this color! Brassy red! Hate it completely! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
it didn't cover grayI like the color, but it didn't cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYulia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The product just does not cover the grays.I'm very disappointed with the product since the whole purpose with coloring my hair was to cover the grays and your product does not do that! The color holds on that portion of my hair that is not gray and I actually like the color that is produced but if the product will not color my gray hair there is no point in using it. Even over the counter coloring products last at least to the first shampoo before it washes out but your product makes no effort to color the grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My Grey's were not covered at allI thought this would be great for me and I'm so upset. My Grey's aren't even colired 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Far too bright and not for my skin toneThis was my first- and last - experience of using what is supposed to be a custom colour. I filled in the survey and provided pictures and the colour they decided would be great for me is anything but. I am currently a very bright red with pink tones and it looks terrible. I'm glad a bought a demi permanent colour and not permanent but I still suspect it is going to take weeks to wash out and I'm fearful the fade will leave me with pink hair. I've just gone on to Amazon and spent more money in products that will hopefully help. Never again. I'm angry, upset and right now, worried about venturing outside with my new shade of very intense red hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elaine! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Doesn’t cover graysThe color is beautiful, where it dyed. But none of my roots covered at all. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was not Strawberry enoughI really liked the color of the roots but the ends I feel like didn't take the red at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We’re sorry to hear that the color of your ends came out different than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |
Sensitive hairI tried this once. Didn't care for it. The lady was really nice in Customer Service she gave me some advice. I went with it and tried 1 more time. Why I got a color plus 1. I dont know. My hair is only shoulder length and I only do my roots. Well I opened 1 package tried it as advised. Nope. It actually dries out my hair. My hair is short in areas so I can't help but it gets on the ends. Which causes more dry out. I returned to sender within the 30 days. Now I am trying to figure that process out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |