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Custom Color Set
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66,689 Verified Client Reviews |
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No! No! No!Horrible. It’s a scam. Color is all wrong. Never again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Deanna: We are sorry to hear that your color was wrong. Please check your emails, we just got back to you, your colorist will be reviewing your case in detail to help you further. |
Still not my colourThank you for taking the time to try and match my hair colour. I’ve left reviewing the last purchase to see how it turns out first. Sadly, my hair is still very red, bordering on orange. From previous experience I know this will be difficult to get rid of so I am cancelling all future orders so my hair can get a chance to grow out. My sincerest apologies, but I don’t think your product is right for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Liesl: We are so sorry to hear that your reformulation hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Custom Color SetI am not sure why it came out really brassy right after I applied. I was late in dying my hair waited a month after I received my shipment. Did it expire on me? Now that it's been like 4 weeks since I dyed my hair, it looks horrible. It's extremely dry, brassy, and way to light as it fades. Please help me. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Yvonne! We are so sorry to hear that your color has turned our brassy. Please check your emails, we just got back to you to help you further. |
Did not contain hair colorI will be returning this shipment tomorrow for several reasons. The color was not in the box and Im pretty sure that I removed the shampoo/conditioner off of the auto ship. And the price of $54 uuhh yeah NO! A huge NO! I understand the price but if what was included in the box was correct I won't be coloring my hair no more. I realize that it kinda late as I just opened the box today. Sometimes life gets busy. I was so surprised at the way the product were just thrown in the box. Huge difference from the 1st shipment that was put together with care. I was going to color my hair tonight however that will have to wait for obvious reasons. This review is in no way reflective of my 1st use of esalon. Only for the May 25 shipment for reasons as stated above. I tried to leave a review for Mar shipment it was not offered. Update: 29 Jun 2023 response to automated reply from CS. Nobody has contacted me nor is working with me about issues stated above. I have not received any email regarding my review nor about last shipment missing the color. I'm unsure what your looking at in my profile, but I can assure you that nobody is or has been "working" with me. 1 of 1 people found this review helpful. Did you? |
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Does not cover graySecond time I tried this product and there is zero gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HAIR COLOURI TRIED THIS ONE TIME AND IT SAYS GUARANTEED 100% COVERS GREY MINE DIDNT LAST MAYBE 3 WEEKS AND THEN THEY SEND ME ANOTHER ONE FOR 27.99 WHICH I DIDNT ORDER AND THEN I GOT ANOTHER . 3 TIMES THEY TOOK MONEY OUT OF MY BANK.. YET YOU CANT CANCEL ANYWHERE SO I'M CONTACTING MY BANK TO STOP THIS I HAVE SENT I BACK TODAY 4 A REFUND WE'LL SEE BUT I CAN'T SEND OTHER 1 BACK AS THEY ONLY GIVE U 30 DAYS TO SEND IT BACK SO IM STUCK WITH 1.. I WONT USE BUT I'M GOING TO SEE IF I CAN AS ITS NEVER BEEN OPENED SO E.SALON BUCK YOURE IDEAS UP ADD A REFUND PAGE AND CHANGE TO 60 DAYS BACK AND NOT 30 DAYS... RANT AND RAGE OVER . A SCAM JUST TO GET YOURE MONEY THEY'VE AD OVER 50 POUNDS OUT OF ME REALLY UNFAIR I'M DISABLED AND CANT GET TO POST OFFICE OFTEN NEVER ORDERING AGAIN 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! We are so sorry for any misunderstanding with your Color Plan, and also with your grey coverage. Please check your emails, we just got back to you to help you further. |
Does not cover gray hairThis product is probably fine if you want to use it for brightening your existing color but it DOES NOT COVER GRAY HAIR - it has also been annoying to cancel. I cancelled the shipments and they kept coming. I have another shipment in the way after i cancelled this 6 months ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPunita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my colorit didn't look any different. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not get color I ordered!Bad business practice to ship different color without discussing with customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKiely - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color too lightI had asked that the color sent to me would be darker but it was not at all. It did not cover the gray I have around the temples & side burns. Please cancel all future orders . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |