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Custom Color Set
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66,689 Verified Client Reviews |
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Did not workonly turned the highlighted parts of my hair bright red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayleigh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkThe color I received is way too dark for me. While the color on my hair is rich, it does not look right with my skin tone, it does not look natural. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - We're truly sorry that our hair color did not provide your desired color that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
3rd time a charm - no!I need to cancel any forthcoming shipments of your products. I’ve tried three times and even sent exact formula my hairdresser uses. And you charged me! Went from gold to ash so I’m not sure I could recommend to others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Trial Number 1This was the first time I have used E Salon hair color. I do have a few grey hairs at my temples and the color really didn't pick them up. Also, the color that was chosen for me was nice, but it left my hair looking brassy or having a lot of red tones. I would prefer not using purple shampoo every time I wash my hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqui - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Haven’t even used it and I’m already disappointedI placed my first order no problem. It arrived today and the color apparently leaked all over everything in the package. I took photos and logged into my account to figure out where to upload photos of the damaged order as well as to stop future orders. I don’t see anywhere to contact anyone besides to call and I don’t see any option to stop future orders. Horrible first experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonia - We’re so sorry to hear your order arrived damaged. Please keep your eye out for an email from us. We truly appreciate your feedback. |
Colour not suitableI chose a colour that said natural gold. Picture showed dark reddish colour. The actual colour is black. I'm not happy with it. The quality is good though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Beveley! We are sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
GrayDid not cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I hope mine was formulated wrong.What I wanted was NOT what came out. I am a copper/blonde/ strawberry blonde & what I ordered was that color too to bring back my youth hair colors. What I got....a magenta type color. It was horrible. I washed my hair in dandruff shampoo mixed w Emergen C vit powder that evening then the next day to remove the product. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour not as per my photoThe colour was not as per photo that I’d sent. Also, it was sent to the wrong address. I’ve checked my account & it was sent to an old work address, when the shipping address on my account is my home address & correct. There was not enough red in my colour so my hair now looks purple! Very disappointed. Also, after a lotof searching I was unable to contact customer services to give them this feedback…… not the best, sadly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lucy! We apologize for the inconvenient with your color and the delivery. Please check your emails, we just got back to you to help you further. |
There was too much red.I wanted more of a copper golden color. There was entirely too much red in this selection. I wanted more of a brown with copper but since that is not working out, I would have to go to a golden-brown shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |