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Color Set
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66,880 Verificado Comentarios de clientes |
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Not idealMade my hair darker, and the root area was more golden. I was originally looking to lighten my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour Still darkI reqested The colour to be lighter and it still gave me the same result 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShorouq- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Super brassyToo much warmth, followed directions exactly as described. More red than blonde. I even expressed my concerns about too much warmth beforehand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TextureI am satisfied with the color. My concern is that it gave my hair a somewhat rough and plastic feel - kind of like a toy dolls hair. My salon Aveda product left my hair shiny and silky. Maybe it would be best to NOT pull it through already treated hair?? It is easy to use. I find it fading away to a lighter brown where it previously covered gray. That doesn't happen with the Aveda nonpermanent product my salon used. I've never noticed fading just new growth. All that said this is a difficult time. I doubt that I will be able to visit a salon for many months. It does work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not goodThis was meant to help me grow out my grey. It washed right out at the first washing and I was left with the grey line right back again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ne tient pasDeuxième fois et je fais un shampoing mes cheveux blancs sont déjà visible Donc j arret mon abonnement merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarine C. - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Nous allons vous contacter pour répondre à vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
WarmVery warm 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out warmer than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
RedThe product works well. It washes out so fast. I didn’t get good coverage but that was user error! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Medium brown turned blackI struggled getting this shade even. Some areas feel like there isn't enough coverage and my ends are nearly black. My hair is really long right now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
hmmmmmnot getting the temple grays to take, so I called and received great customer service and advice to leave the product on longer, for 40 minutes instead of 30. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |