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Color Set
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66,637 Verificado Comentarios de clientes |
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My color didn't last this timeI have no coverage of my greys already. My color didn't last this time, and I did it just like I always do, and just like the directions say to. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Overall Good Quality Product!Despite my color not fully turning out to what I had stated in my color goal, or in the photo of what this color is supposed to turn out with on my natural color- I still would say the dye itself is good quality! My new color still looks than it did before I used the product! Considering it was my first time purchase, I anticiapted some tweaks might be needed for my next order. I contacted my stylist with my update and the tweaks have been made, so we'll see what how it goes next time! Thanks eSalon! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina-We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Never again!I did a lot of research on this company and a competitor before I decided to go with Esalon. Big mistake. I can't wash out the color from my scalp, sections of my hair and roots look black when I ordered dark chocolate. My hair is naturally curly and so dry unlike any color I have ever used both colored by myself and in salon. It's taken two coconut oil masks to get any moisture in it and I still am rinsing color out with 5 washes. Followed directions to a T. Thank God it's around Halloween so I can pass it off as part of my costume since my hair is so fried I can't do another color without further damaging my hair. Never again! Want a refund please! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We’re sorry you have been unhappy with your hair color and that it has been hard to remove. We have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not even closeI went with a copper blonde color. The picture of the color i choose showed an almost ginger kind of color. My hair had been previously bleached and I included this in my consultation. When I received my color in the mail I was really excited and immediately began the process... The color was nothing, not even a little bit close, to what I was expecting from my consultation. My hair turned out to be a purplish/slight rose gold color (this is the best way I can describe it). I went to the salon first thing the next day and had it fixed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not a great experience for me!Ok, so first off I love esalon's hair products. I have never had an issue before now. I sent a picture, added that I wanted to go darker than my natural color with some lighter toned highlights, which i was prepared for highlights to not be apart of my kit, and get rid of old dye. However, what i put in my hair was NOT darker than my natural color. They sent two bottles, one for roots and one for ends. I followed instructions and procedures accordingly. About halfway through I started to realize the areas covered were lighter than my roots. I finished the process anyway because i didnt want half done hair. Needless to say my hair turned out about 2 shades light, WHICH IS NOT AT ALL WHAT I WANTED. I am not happy with the color at all. I hate writing bad reviews, but I just not a happy camper about this. I would much rather have my color fixed than a refund. -Update- 10/09/17 This is why I love esalon, they contacted me in regards to my hair, corrected the color adjustment and is sending me 🤞🏽The color I wanted. Just making an effort to fix a mistake isn’t good enough, but to fix it with courtesy, not charge me for it, and give the option of fast shipping is what a good business is all about. Will update after my color correction arrives. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlysa - Thank you for your feedback. We're so happy to hear that we were able to get in touch and make an adjustment. We truly value your feedback and look forward to hearing from you again in the future. |
Waxy greasy hair after usingI used this product for the first time exactly like the instructions said to. I now have waxy and greasy hair to the point that I have to wear it in a bun so I can still look professional at work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you an email with more information in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Great color. Didnt cover graysI love the color. Doesnt even touch my grays though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarsha - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
meh...The color is darker than I was expecting. It did leave my hair ultra soft, which was surprising. I was so excited and it turned out meh. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPauline - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Won't do it againFirst let me start with the positive. The customer service is great. They are responsive, helpful, and very polite. Also, the color (so far) is nice and is the exact color I requested. The bad.... I filled out my profile explaining that it had been a couple of months since my last full color and also stating that I have very long, very thick hair with stubborn grays. They sent me one bottle for roots. This is when I contacted them and they were very helpful and sent me enough to do all of my hair without charging me extra. I really appreciated that. I colored my hair this morning and it was just like using any home product. Put it in, wait, and rinse/wash/condition. Well... trying to rinse this stuff out is a nightmare. It's so very waxy feeling. My hair felt like it was totally coated in wax and my hands felt waxy too. And they send one tiny packet of shampoo and conditioner. Again, I have really long, thick hair. This wasn't near enough. I had to wash my hair several times to get it to feel soft. Now my hair is really dry and hard to brush as it breaks off, but the color is good. I will wait to see how long it lasts before it fades. I will be sticking with the store brand. I was really excited to try this and I am equally as disappointed. I wanted it to be amazing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber- We’re sorry that you were unsatisfied with your customized color and that it left your hair feeling waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. Please look out for our follow-up email. |
Not exactly the color I was hoping for.Love that it comes to you door but... I think I can pick my own color more accurately. Have a nice day. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |