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Color Set
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66,615 Verificado Comentarios de clientes |
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Nothing specialBarely noticeable difference, hair feels and looks the same as when I use box color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
HmmmCan't really tell I have colour in my hair but has left my hair in excellent condition 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Good/ Still Need a Color Match for MeI have been working with the color specialist to get a better color match for me. The products are nice and hold up very well in my hair. I just wish we could get the right color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Deborah! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
FineIt was an ok color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Do not buy this product seriouslyIt took me 6 shampoos to get this stuff out and it was just my roots. My hair felt like tar!!! -10 stars if i could! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSeveline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Love my color but...Love my color, I will be a lifelong customer. I would LOVE to give this 5 stars, but... It's WAY too difficult to rinse out. There's a waxy sticky feeling that you just can't rinse out no matter how long you rinse it, regardless of shampoo. I got a tip from my colorist to add baking soda to my shampoo, and it works like a charm, for squeaky clean hair after coloring. I was told they're working on improving the formula to rectify this issue, so I'm patiently waiting. This doesn't deter me from continuing to use this, because I love my beautiful rich color customized just for me! Although it's an inconvenience to go through the baking soda routine, I'm loyal and will continue to be patient for a reformulation. In my opinion, I think a shampoo packet with baking soda inside the formula should be included with the color kit. Otherwise, I'd recommend this coloring kit and service to everyone! Fantastic customized color, easy application (besides rinsing) and a fair price. I will rate 5 stars when rinsing is no longer an issue. Love E-salon, love my colorist, love my color! 😍 31 de 32 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIrish Princess- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Same colorTurned out the exact same color I already have. I have adjusted my color order. I look forward to better results!!! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrena - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Like GlueI was very excited to try this hair colour after the many good reviews. Application was easy, it didn’t irritate my sensitive scalp and it didn’t have a strong chemical odour. Then came the time to rinse. I have coloured my own hair for years and have never experienced what happened. If I had seen a similar review before trying, I am not sure I would have. I rinsed and rinsed and it felt like my hair was caked in gel or glue. I could bend it and it stayed bent. The water was running clear but it was clearly not out. So I used the shampoo provided three times before I felt like it was liveable. This took more than 30 minutes of scrubbing in the shower. Now I do love the colour, maybe a little dark but grey is covered better than some products I have used. I am just not sure I am willing to go through the concern of getting the goop out of my hair again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorrie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Disappointed 😔We moved to a new area and I need color every 4 weeks and am hesitant about stylists that I don’t know. I figured I give this a try. I received my first box two days ago and was very excited. Yesterday I took a deep breath and said here goes nothing. Before ordering I told my “colorist” my exact products and colors my salon used and toners because I have highlights. I followed the directions precisely. I was worried because I have such dark hair bright white roots that the color provided wouldn’t do the trick, alas, I was right. I now have hot roots, my roots are lighter and a stark contrast to what color my hair is. It DOES NOT cover gray/white completely at all!!! Secondly, my husband was more scared with the amount of hair that fell out on to my shower floor a bit smaller than a tennis ball. It’s done I can’t go back. I need to fix it but am afraid that I will loose even more hair. Please be careful. In my sales profession, my appearance is the first thing that customers see and judge. I so really wanted this to work. Cosmetologists spend hundreds of hours of training for a reason. My bad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hi!We are getting there! Still a bit too red for me. A softer brown is what I am trying to achieve. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |